GLS tracking status
GLS “Shipment data received”: what it means
The short answer
Keep an eye on itGLS has the label details for your package, but no GLS site has scanned the package itself yet. The sender still has to hand it over, or GLS has yet to scan it. GLS publishes no limit for this stage.
When to act: If there is still no scan 5 business days after the seller's ship date, file a complaint and we send it to the seller.
Also shown as: “Shipment data received” · “Pending GLS receipt scan” · “Label created”
What to do now
- 1
Find the seller's ship date on your order and count business days from it.
- 2
Enter your number on GLS's US tracking site, as search results often lead to GLS sites in Europe.
- 3
On an eBay order with authentication, check on your order page whether the item has reached the authentication center or left it.
- 4
Turn on text or email alerts on the GLS tracking page, so you know the moment it is scanned.
- 5
Keep a screenshot of the line with today's date.
- 6
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.
What does “SHIPMENT DATA RECEIVED - PENDING GLS RECEIPT SCAN” mean?
The sender has made a shipping label and passed the details to GLS. GLS's FAQ describes this stage under its 'Label created' notice: 'you will not be able to follow movement of a package until the next scan'. That next scan is its 'Receipt' notice, sent when the package is scanned in at a GLS depot. Until then tracking shows only the label, and GLS does not define the line itself.
People report it on eBay orders that go through authentication, and eBay's own history can show 'LABEL CREATED' with the carrier as GSO. One shoe sat with this line at the Las Vegas authentication center until a week after the predicted date, and eBay refunded the buyer. Someone else on that thread says theirs updated and arrived. So it does not mean GLS has lost anything. As far as tracking shows, GLS has not had the package yet.
Why does GLS show it?
- The sender has made the label but has not handed the package over
- The package is still at a warehouse or an eBay authentication center
- GLS has picked it up but not scanned it in yet
How long does it last?
A scan at a GLS depot, which GLS calls 'Receipt', and then 'Out for delivery'. GLS sells Ground as next business day by 5 p.m. (6 p.m. in rural areas), or by the end of the scheduled day on longer trips, so it should move quickly once scanned.
Other GLS statuses
- Out for deliveryNormal
- Delivery attemptedTake action
- Delivery RescheduledKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivered but not receivedTake action
Who is responsible for a late or missing package from GLS?
If you bought online from a business, the seller chose GLS and is its customer, so a late, lost or missing order is in most cases for the seller to put right. GLS's terms and claims page also give the remedy to the shipper, the person or company that sent the package, and GLS says a package in transit can go to another address only with the shipper's authorization.
If you sent the package yourself, you did so on a GLS account and your contract is with GLS under its Terms and Conditions. Liability is limited to the lowest of the contents' full value, your actual damages or $100, unless you paid to declare a higher value, up to $10,000 per package. Ground packages earn no credit for late delivery.
Questions about “SHIPMENT DATA RECEIVED - PENDING GLS RECEIPT SCAN”
What does 'pending GLS receipt scan' mean?
GLS has the shipping details but has not scanned the package in at a depot. It is the wait for the first real scan. Until then you cannot follow the package's movement.
Does GLS have my package yet?
Not as far as tracking shows. The label exists, and the package may still be with the sender. If it stays this way well past the ship date, file a complaint on Complain.biz and we send it to the seller.
My eBay order is stuck on this line. Is that normal?
People report it on orders going through authentication. One stayed stuck at a Las Vegas center and eBay refunded the buyer after a week past the predicted date, while another updated and arrived.
How long can a GLS package show shipment data received?
GLS publishes no limit. A shared eBay post also mentions 'Label Created' for over 10 days at an authentication center. Check the seller's ship date, as the package may not have left yet.
Based on
- GLS US: FAQ (notifications, signature options, rescheduling, rerouting, P.O. boxes)
- GLS US: Domestic shipping services (Ground and Priority delivery times)
- GLS US: tracking site and its script (alerts, Re-Schedule, proof of delivery images, feedback reasons)
- Reddit r/ebay: 'SHIPMENT DATA RECEIVED - PENDING GLS RECEIPT SCAN'
- Reddit r/ebay: item at an Authentication Center, 'Label Created' for 10+ days with GLS (post title and a screenshot of eBay's history)
- GLS US: Terms and Conditions, parcel tariff (liability, declared value, late delivery)
- GLS US: Claims (filed by the shipper)
- GLS US: FAQ (account needed to ship, rerouting needs the shipper's authorization)