APC Overnight tracking status
APC Overnight “Your parcel won't be delivered today”: what it means
The short answer
Keep an eye on itAPC has told you the parcel will not come today, or the date has passed with no delivery. Its terms treat delivery times as estimates, and a new slot by email or on APC Choice can follow.
When to act: If it has not arrived 2 working days after the date you were given, file a complaint and we send it to APC Overnight.
Also shown as: “Delayed”
What to do now
- 1
Look on APC Choice for a new 2 hour slot.
- 2
Find the date the sender promised in your order confirmation.
- 3
If you cannot be in on the new day, choose another one on APC Choice.
- 4
Keep the delay emails, the slot times and your order number for your complaint.
- 5
Still not sorted? File your complaint here. We write it with you and send it to APC Overnight, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- DX: Not arrived or delayed
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- CouriersPlease: Delivery rescheduled
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Your parcel won't be delivered today” mean?
This wording comes from a review in which someone got an email saying their parcel would not be delivered today, with no reason or new date. The exact words may differ. Others describe emails saying a delivery was delayed or could not be made, one of them at 7pm, and one describes a new time slot the next day. APC itself does not define a delayed status.
APC's terms with the sender say delivery times are estimates only, which limits what the sender can expect from APC. It does not limit what you can expect from a seller: under UK consumer law (the Consumer Rights Act) the seller must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days.
Why does APC Overnight show it?
- The driver did not finish the round
- It could not be found at the depot that day
- Bad weather or another problem outside APC's control
- An unclear address, which sends it to an APC sorting centre for checks
How long does it last?
Expect a new slot by email or text, or on APC Choice. APC's services aim for the next working day, so that is usually the earliest next try.
Other APC Overnight statuses
- Out for deliveryNormal
- Sorry we missed youTake action
- Tracking not updatingKeep an eye on it
- Your consignment could not be foundKeep an eye on it
- Delivered but not receivedTake action
Who is responsible for a late or missing parcel from APC Overnight?
If you bought it online from a business, the seller chose APC and is usually responsible until the parcel reaches you. UK consumer law (Consumer Rights Act, section 29) leaves the goods at the seller's risk until you, or someone you named, have them, unless you booked the courier yourself outside the options the seller offered. APC says its terms apply to the sender of the goods.
If you sent the parcel yourself, through a local depot or APC Direct, your contract is with the carrier under APC's Conditions of Carriage, and the depot you dealt with can be that carrier. Those conditions limit cover to £100 for a parcel and £50 for a mail pack, courier pack or lightweight item, unless more was agreed before it set off.
Questions about “Your parcel won't be delivered today”
Why is my APC parcel late?
APC does not always say. One review describes an email saying the parcel would not be delivered today, with no reason given. Others describe a driver who did not finish the round and a parcel lost at the depot.
Is APC next day delivery guaranteed?
APC's terms say delivery times are estimates and that it uses reasonable endeavours to keep to them. Most UK deliveries still come on the next working day after dispatch.
Who is responsible for a late APC parcel?
If you bought from a business, the seller. It chose APC, and under UK consumer law it must deliver by the agreed date or, if none was agreed, without undue delay and within 30 days.
Can I get my next day delivery fee back?
You paid the seller and not APC, so that is between you and the seller. If APC's delay has cost you, file a complaint on Complain.biz and we send it to APC Overnight.
Based on
- The APC: Terms and Conditions of Carriage (estimated times, circumstances outside its control)
- The APC: Receiving a Parcel, FAQ
- legislation.gov.uk: Consumer Rights Act, section 28 (delivery of goods)
- Trustpilot: APC Choice reviews (shared delay emails)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- The APC: Terms and Conditions of Carriage (carrier, limits of liability)
- The APC: Receiving a Parcel (terms apply to the sender)
- The APC: Sending a Parcel (local depots and APC Direct)