APC Overnight tracking status
APC Overnight tracking not updating: why, and what to do
The short answer
Keep an eye on itAPC's tracking has paused because your parcel has no new scan yet, often while it travels between depots. APC says a scanner problem can also cause this, so a quiet day alone does not mean it is lost.
When to act: If nothing new appears after 2 working days, file a complaint and we send it to APC Overnight.
Also shown as: “The tracking has stopped updating”
What to do now
- 1
Look on APC Choice with your 7 digit consignment number and the delivery postcode, not your billing postcode.
- 2
Compare the last update with the date on the sender's dispatch message.
- 3
Read your email and texts for a new slot or a message about a delay.
- 4
Keep dated screenshots of the tracking for your complaint.
- 5
Still not sorted? File your complaint here. We write it with you and send it to APC Overnight, so you do not have to chase it yourself.
No update for days with another courier
- USPS: Tracking not updating
- Amazon: Shipped, no tracking updates
- DHL: Tracking not updating
- OnTrac: Tracking not updating
- LaserShip: Tracking not updating
- GOFO: Tracking not updating
- UniUni: Tracking not updating
- SpeedX: Tracking not updating
- Veho: Tracking not updating
- GLS: Tracking not updating
- Yanwen: Tracking not updating
- YunExpress: Tracking not updating
- Cainiao: Tracking not updating
- China Post: Tracking not updating
- Royal Mail: Tracking not working
- Evri: Tracking not updating or not working
- DPD: Tracking not updating
- Yodel: No update or parcel missing
- InPost: Tracking not updating
- Parcelforce: Tracking not updating or parcel late
- DX: Tracking not updating
- ArrowXL: Tracking not updating
- Canada Post: Tracking not updating
- Purolator: Tracking not updating
- Canpar: Tracking not updating
- Intelcom: Tracking not updating
- Australia Post: Tracking not updating
- Aramex: Tracking not updating
- CouriersPlease: Tracking not updating
- Sendle: Tracking not updating
- Team Global Express: Tracking not updating
- NZ Post: Tracking not updating
- An Post: Tracking not updating
What is going on
APC gives four reasons for a pause: the parcel is between depots, it has not been scanned at the next location, it is waiting to be processed at your local depot, or the driver has a problem with the scanner. APC's parcels run through hubs at Cannock and Essington, so a quiet night is normal for a parcel moving between two depots.
APC does not publish a time limit for a pause, or the point at which a parcel counts as lost. Most UK deliveries come on the next working day, so more than a couple of quiet working days suggests something has gone wrong.
Why it happens
- The parcel is in transit between depots
- It has not been scanned at the next location yet
- It is waiting to be processed at your local depot
- The driver's scanner has a problem
- An unclear address sent it to an APC sorting centre for checks
What usually happens next
The next scan is usually at your local depot, followed by out for delivery with a 2 hour slot.
Other APC Overnight statuses
- Out for deliveryNormal
- Sorry we missed youTake action
- Your consignment could not be foundKeep an eye on it
- Your parcel won't be delivered todayKeep an eye on it
- Delivered but not receivedTake action
Who is responsible for a late or missing parcel from APC Overnight?
If you bought it online from a business, the seller chose APC and is usually responsible until the parcel reaches you. UK consumer law (Consumer Rights Act, section 29) leaves the goods at the seller's risk until you, or someone you named, have them, unless you booked the courier yourself outside the options the seller offered. APC says its terms apply to the sender of the goods.
If you sent the parcel yourself, through a local depot or APC Direct, your contract is with the carrier under APC's Conditions of Carriage, and the depot you dealt with can be that carrier. Those conditions limit cover to £100 for a parcel and £50 for a mail pack, courier pack or lightweight item, unless more was agreed before it set off.
Questions about “Tracking not updating”
Why has my APC tracking stopped updating?
APC says tracking may pause when a parcel is between depots, has not been scanned at the next location, is waiting to be processed at your local depot, or when the driver's scanner has a problem.
How long can APC tracking stay the same?
APC sets no limit. Most UK deliveries come on the next working day, so we treat 2 working days with no new scan as the point to act.
Is my APC parcel lost if the tracking stops?
Not because of a pause alone. APC does not publish a point at which a parcel counts as lost, and it says a pause can be as simple as a scanner problem.
Based on
- APC Choice: FAQ (The tracking has stopped updating)
- The APC: About (network and hubs)
- The APC: Receiving a Parcel, FAQ
- The APC: Terms and Conditions of Carriage (undelivered or unclaimed consignments)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- The APC: Terms and Conditions of Carriage (carrier, limits of liability)
- The APC: Receiving a Parcel (terms apply to the sender)
- The APC: Sending a Parcel (local depots and APC Direct)