Canpar tracking status

Canpar tracking not updating: why, and what to do

The short answer

Keep an eye on it

Canpar cannot scan a parcel while it travels between terminals, so 'In transit' can sit for days until the arrival scan. It publishes no limit, so go by the estimated delivery date on the tracking page.

When to act: If there is no new scan after 5 business days and the estimated delivery date has passed, file a complaint and we send it to Canpar.

Also shown as: “In transit”

What to do now

Check the number. A Canpar tracking number starts with D, S, L, K, C, U, Z or X and then has 8 to 20 digits. A notice number starts with W.
Write down where and when the last scan happened, and which estimated delivery date the page shows.
Read the tracking details table, not just the status at the top, as each line has its own date and place.
Compare Canpar's tracking page with the shop's order page, and note any difference.
Select Notify Me under Delivery Options, and keep dated screenshots with your tracking number.
Still not sorted? File your complaint here. We write it with you and send it to Canpar, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

Canpar says that while a parcel travels from the origin terminal to the destination terminal it is 'in transit' and no more scanning can take place, and tracking updates with an arrival scan when it gets there. Its guide to a parcel's journey lists every scan: pickup, arrival at the sorting hub, departure, arrival at the delivery terminal, With Courier, delivered. The pickup scan only applies to parcels collected from the shipping location, so the first line you see can come later than you expect.

In one tracking history a person shared, a parcel crossing the country was picked up in Surrey on a Tuesday and next showed 'Arrived' in Etobicoke on the Saturday, with nothing in between. After that came 'Sort Through Facility', 'Depart' and 'with Courier', and it was delivered a day after its estimated date. Nothing went wrong with that parcel, and it still had four quiet days. If the page shows only 'Label created', Canpar does not have the parcel yet, and that has its own page.

Why it happens

The parcel is on a long leg between terminals, where no scan can take place
The tracking number was mistyped or belongs to another carrier
A backlog at a sort facility, which reviewers report around December
A route that does not run on weekends outside peak season
The parcel went astray or was lost

What usually happens next

The next line should be an arrival scan at the delivery terminal, then 'With Courier'. Canpar's estimated delivery date is the best marker it gives, although people report it moving.

Other Canpar statuses

With CourierNormal
Held for pickupTake action
Sorry we missed youTake action
Delayed at facilityKeep an eye on it
Label createdKeep an eye on it
Delivered, but not receivedTake action
Returned to senderTake action

All Canpar statuses →

Who is responsible for a late or missing parcel from Canpar?

On an order from a business, the seller chose Canpar and is its customer, so it is in most cases for the seller to put a late, lost or missing parcel right, with a replacement or a refund. Canpar's own rules are written around the shipper: its late delivery guarantee refunds the customer's transportation charges, a return to shipper is charged to the shipper, and a claim rests on the shipper's cost of the goods.

For a parcel you sent yourself, Canpar's Terms of Service are your contract. Its liability for loss or damage is limited to $100 or $2.00 per pound per shipment, whichever is greater, unless you declared a value and paid the surcharge, up to $5,000 per package or $20,000 per shipment and never above the actual value. Personal articles stay at $2.00 per pound. Select, Express and Priority services within Canada carry a refund or credit of the transportation charges when late, but not for causes beyond Canpar's control, such as weather, strikes or customs.

Questions about “Tracking not updating”

Why is my Canpar tracking not updating?

Between terminals no scanning can take place, so the page can stay on 'In transit' until the arrival scan. Canpar publishes no limit. If the estimated date has passed and nothing moves, file a complaint here and we send it to Canpar.

What does 'in transit' mean on Canpar?

Canpar says your parcel is travelling from the origin terminal to the destination terminal, and that no more scanning can take place on this leg. The next line is an arrival scan.

What does a Canpar tracking number look like?

It starts with D, S, L, K, C, U, Z or X and then has 8 to 20 digits. A delivery notice number starts with W and has 8 or 9 digits, a return tag starts with R and a pickup tag with P.

Is Canpar part of Canada Post?

No. Canpar Express is owned by TFI International and runs its own terminals, with partner pickup points. But its terms let it use other carriers for remote places, and one reviewer says a parcel was handed to Canada Post. One Canpar alert also warned of delays to remote areas during a Canada Post strike.

Based on

Canpar: Frequently Asked Questions (With Courier, in transit, delivery hours, one attempt, 5 business day hold, addresses it does not serve)
Canpar: The Journey of a Parcel (order of scans)
RedFlagDeals forum, MotionGrey standing desk thread, page 12 (shared tracking history: label, pickup, arrival, depart, sort, 'with Courier', by end of day, delivered)
Canpar: Delivery Options (Notify Me, Redirect to SMARTSpot, where a parcel can be left)
Canpar Express Terms of Service
Canpar: About Canpar Express (TFI International, terminals, SMARTSpots)
Canpar: Service Alerts and Updates (demand surcharges, Canada Post strike)
Trustpilot review of Canpar (shared experience: parcel handed to Canada Post)
Trustpilot review of Canpar (shared experience: no update for 9 days, weather delay given)
Canpar: How to File a Claim (what a claim is based on)