CouriersPlease tracking status

CouriersPlease tracking not updating: why, and what to do

The short answer

Keep an eye on it

A gap between scans is normal at CouriersPlease, because tracking updates only at key points in its network. Regional and interstate parcels can go several days without one, especially after a handover to a delivery partner.

When to act: If the parcel is past its estimated delivery date and 2 business days have gone by with no new scan, file a complaint and we send it to CouriersPlease.

Also shown as: “In transit to regional delivery centre” · “On the way to our delivery partner” · “In transit to delivery centre” · “Arrived at facility for processing” · “Processed at delivery centre” · “Arrived at delivery centre” · “Received at Collection Point and awaiting collection by our driver”

What to do now

Find the estimated delivery date in tracking and count from that, not from the last scan.
Check whether the last line mentions a delivery partner or regional delivery centre, as those updates come more slowly.
Look at the service updates on CouriersPlease's news page for your area.
Enter the consignment number again and compare it with your order confirmation.
Keep a dated screenshot of the tracking, with the time of the last scan.
Still not sorted? File your complaint here. We write it with you and send it to CouriersPlease, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

CouriersPlease scans at key points, not all along the way, and says there may be several days between updates on regional or interstate trips. Lines such as 'Arrived at facility for processing', 'Processed at delivery centre' and 'In transit to delivery centre' all describe a parcel moving between sites, and CouriersPlease asks nothing of you while they keep changing. 'Received at Collection Point and awaiting collection by our driver' is an earlier stop: the parcel was dropped at the collection point shown and is waiting for a driver, so there is nothing for you to pick up there.

A regional handover needs more patience. 'On the way to our delivery partner' and 'In transit to regional delivery centre' mean another company is finishing the delivery. CouriersPlease says updates may take longer there, and that a recent transfer does not necessarily mean the parcel has stopped. It publishes no fixed number of days after which a parcel counts as lost, and it treats the estimated delivery date as the point to look further.

Why it happens

The parcel is between scanning points
A long interstate or regional trip
A handover to a regional delivery partner, whose updates arrive later
Peak periods or severe weather
Road, transport or network disruptions
The number was mistyped or the details are not in the system yet
Occasionally, the parcel has gone missing in the network

What usually happens next

The next line should be another network scan or 'Onboard for delivery'. Past the estimated date, CouriersPlease treats no recent update as the point to look further, and it says most delayed parcels arrive within 24 to 48 business hours of the estimate.

Other CouriersPlease statuses

Shipment information receivedKeep an eye on it
Delivery rescheduledKeep an eye on it
Delivery attemptedTake action
Ready for collectionTake action
Delivered but not receivedTake action
Return to Sender In ProgressTake action

All CouriersPlease statuses →

Who is responsible for a late or missing parcel from CouriersPlease?

If you bought online from a business, the seller booked CouriersPlease and is its customer, so a late or missing order is in most cases for the seller to put right with a new delivery or a refund. The Australian Consumer Law (section 36) requires a business that has been paid to supply the goods in the time it stated, or in a reasonable time if it stated none, unless the cause lay with someone else or outside its control and it took reasonable precautions, which leaves a seller room to argue when the courier is at fault. It is silent on who carries the risk while a parcel is in transit. Western Australian government guidance puts the job of resolving courier problems on the seller, and says the consumer is entitled to a refund if the goods still do not arrive.

If you sent the parcel yourself, your contract is with Couriers Please Pty Limited, under its Terms and Conditions of Carriage. They say goods travel at the customer's risk and exclude its liability for loss, damage or delay. For a consumer, that exclusion does not cover gross negligence or unlawful or wilful acts, and any liability is limited to the lesser of the actual loss or the value of the goods. The terms do not override the Australian Consumer Law, and they ask for written notice of a claim within 14 days of delivery or of the due date. If you booked through an agent or shipping platform, the terms say claims go to that agent, not to CouriersPlease.

Questions about “Tracking not updating”

Why is Couriers Please tracking not working?

Check the consignment number first, as CouriersPlease cannot track by name or address. If the number is right, the details may not be in the system yet, so try again after 1 business day.

What does 'In transit to regional delivery centre' mean?

The parcel has moved to one of CouriersPlease's regional delivery partners, another company that finishes the job in some outer metropolitan and regional areas. Updates may take longer there, and CouriersPlease says a recent transfer is normal and does not necessarily mean the parcel has stopped.

What does 'awaiting collection by our driver' mean on Couriers Please?

The parcel was dropped at the collection point shown, and it is waiting for a CouriersPlease driver. It is on its way out, so there is nothing for you to pick up there.

My Couriers Please parcel has not moved for days. Is it lost?

Not necessarily. CouriersPlease says regional and interstate parcels can go several days between updates. If it is past the estimated date with 2 business days of no new scan, file a complaint on Complain.biz and we send it to CouriersPlease.

When does Couriers Please count a parcel as lost?

CouriersPlease has no published cut-off. Its terms give the person who booked 14 days from the due date to notify a loss, so waiting a long time can matter for the sender.

Based on

CouriersPlease help: Why does my parcel have no recent updates?
CouriersPlease help: What do the tracking statuses on my parcel mean?
CouriersPlease help: Why is there no tracking information for my parcel?
CouriersPlease: What to expect when your parcel is on its way (24 to 48 business hours)
CouriersPlease: Terms and Conditions of Carriage, clause 9.1 (14 days to notify)
CouriersPlease: Latest news (service updates)
Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier, refund)
CouriersPlease: Terms and Conditions of Carriage, clauses 7, 8.3, 9.1 and 14 (risk, liability, third party agencies, notice, consumers)