CouriersPlease tracking status

CouriersPlease “Shipment information received”: what it means

The short answer

Keep an eye on it

The sender has given CouriersPlease the parcel details, but it may not have the parcel yet. 'Manifested' means the same thing: the parcel has not been scanned into its network.

When to act: If the tracking has not moved past this line after 5 business days, file a complaint and we send it to the seller.

Also shown as: “Manifested” · “Pickup attempt was unsuccessful”

What to do now

Check this line's date against the dispatch time the seller gave you.
Look in your order emails for a dispatch date or a second consignment number.
Check the delivery address on your order, including the unit number and any gate code.
If the consignment number shows nothing at all, try again after 1 business day, as the details may not be in the system yet.
Keep a dated screenshot of the tracking and your order confirmation.
Still not sorted? File your complaint here. We write it with you and send it to the seller, so you do not have to chase it yourself.

Start my complaint

What does “Shipment information received” mean?

CouriersPlease treats this as paperwork, not movement. 'Shipment information received' means the sender created the shipment and sent the parcel details, and CouriersPlease says this does not necessarily mean it has the physical parcel. 'Manifested' is the word its other help pages use for the same stage. Tracking changes once the parcel is collected or enters the network.

Another early line is easy to misread. 'Pickup attempt was unsuccessful' means a collection could not be completed, so the parcel has not started its journey and the sender has to arrange another collection.

Why does CouriersPlease show it?

The sender made the shipment before packing the order
The parcel is waiting for a driver to collect it from the sender
A pickup attempt failed and another has to be arranged
The parcel was collected, but has not been scanned into the network yet

How long does it last?

The next line should be 'Your parcel has been picked up', followed by 'Arrived at facility for processing'. CouriersPlease publishes no limit for this stage, and it says the sender is the one to confirm dispatch. If the seller says CouriersPlease collected the parcel and the line still has not changed, CouriersPlease treats that as something for it to look into.

Other CouriersPlease statuses

All CouriersPlease statuses →

Who is responsible for a late or missing parcel from CouriersPlease?

If you bought online from a business, the seller booked CouriersPlease and is its customer, so a late or missing order is in most cases for the seller to put right with a new delivery or a refund. The Australian Consumer Law (section 36) requires a business that has been paid to supply the goods in the time it stated, or in a reasonable time if it stated none, unless the cause lay with someone else or outside its control and it took reasonable precautions, which leaves a seller room to argue when the courier is at fault. It is silent on who carries the risk while a parcel is in transit. Western Australian government guidance puts the job of resolving courier problems on the seller, and says the consumer is entitled to a refund if the goods still do not arrive.

If you sent the parcel yourself, your contract is with Couriers Please Pty Limited, under its Terms and Conditions of Carriage. They say goods travel at the customer's risk and exclude its liability for loss, damage or delay. For a consumer, that exclusion does not cover gross negligence or unlawful or wilful acts, and any liability is limited to the lesser of the actual loss or the value of the goods. The terms do not override the Australian Consumer Law, and they ask for written notice of a claim within 14 days of delivery or of the due date. If you booked through an agent or shipping platform, the terms say claims go to that agent, not to CouriersPlease.

Questions about “Shipment information received”

What does Manifested mean on Couriers Please?

CouriersPlease has the shipment details, but the parcel has not been scanned into its network. The sender may not have handed it over yet.

Does Couriers Please have my parcel if it says 'Shipment information received'?

Not necessarily. CouriersPlease says the line does not mean it has the physical parcel. Tracking updates once the parcel is collected or enters the network.

What does 'Pickup attempt was unsuccessful' mean?

A collection from the sender could not be completed, so the parcel has not started its journey. It is for the sender to confirm when another collection will happen.

Why does my Couriers Please tracking number show nothing?

Check the number first. If it is right, the parcel details may not be in the system yet, so try again after 1 business day. CouriersPlease cannot track by name or address.

Based on

CouriersPlease help: What do the tracking statuses on my parcel mean?
CouriersPlease help: Why does my parcel have no recent updates? ('Manifested')
CouriersPlease help: Why is my delivery delayed? ('manifested status')
CouriersPlease help: Why is there no tracking information for my parcel? (1 business day)
Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier, refund)
CouriersPlease: Terms and Conditions of Carriage, clauses 7, 8.3, 9.1 and 14 (risk, liability, third party agencies, notice, consumers)