CouriersPlease tracking
CouriersPlease tracking statuses explained
CouriersPlease, often searched as Couriers Please, is an Australian courier that delivers for online shops and other businesses through franchise partners, with delivery partners finishing the job in some outer metropolitan and regional areas. A parcel is picked up from the sender, processed at facilities and delivery centres, then loaded with a driver or taken to one of more than 3,000 HUBBED collection points. Tracking uses a consignment number and plain lines such as 'Arrived at facility for processing' and 'Onboard for delivery'. It can show 'Manifested' or 'Shipment information received' before CouriersPlease has the parcel at all.
Every CouriersPlease tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Shipment information received | The sender has given CouriersPlease the parcel details, but it may not have the parcel yet. | Keep an eye on it |
| Delivery rescheduled | CouriersPlease could not finish delivery on this run and has moved your parcel to a later day. | Keep an eye on it |
| Tracking not updating | A gap between scans is normal at CouriersPlease, because tracking updates only at key points in its network. | Keep an eye on it |
| Delivery attempted | The driver could not hand over or safely leave your parcel. | Take action |
| Ready for collection | Your parcel is at the collection point shown in tracking and is ready to pick up. | Take action |
| Delivered but not received | Tracking says your parcel was delivered, often with no signature, so it may be in a safe place or with someone else. | Take action |
| Return to Sender In Progress | Your parcel is on its way back to the sender and will not come to you on this journey. | Take action |
CouriersPlease delays
As a guide, CouriersPlease gives 1 to 3 business days from metro to metro, a few extra days across the country, longer for regional and remote areas, and an extra week in peak periods such as Christmas. It says most delayed parcels arrive within 24 to 48 business hours of the original estimate. The reasons it names are a handover to a delivery partner, address or access problems, severe weather, road closures and network disruptions, and its news page carries service updates.
Is your parcel from CouriersPlease late or missing?
Who is responsible for a late or missing parcel from CouriersPlease?
If you bought online from a business, the seller booked CouriersPlease and is its customer, so a late or missing order is in most cases for the seller to put right with a new delivery or a refund. The Australian Consumer Law (section 36) requires a business that has been paid to supply the goods in the time it stated, or in a reasonable time if it stated none, unless the cause lay with someone else or outside its control and it took reasonable precautions, which leaves a seller room to argue when the courier is at fault. It is silent on who carries the risk while a parcel is in transit. Western Australian government guidance puts the job of resolving courier problems on the seller, and says the consumer is entitled to a refund if the goods still do not arrive.
If you sent the parcel yourself, your contract is with Couriers Please Pty Limited, under its Terms and Conditions of Carriage. They say goods travel at the customer's risk and exclude its liability for loss, damage or delay. For a consumer, that exclusion does not cover gross negligence or unlawful or wilful acts, and any liability is limited to the lesser of the actual loss or the value of the goods. The terms do not override the Australian Consumer Law, and they ask for written notice of a claim within 14 days of delivery or of the due date. If you booked through an agent or shipping platform, the terms say claims go to that agent, not to CouriersPlease.
Questions about CouriersPlease tracking
What does Manifested mean on Couriers Please?
CouriersPlease has the shipment details, but the parcel has not been scanned into its network. The sender may not have handed it over yet.
How long does Couriers Please take to deliver?
As a guide, 1 to 3 business days from metro to metro, a few extra days across the country and longer for regional or remote areas. Allow an extra week at peak times such as Christmas.
Why is Couriers Please tracking not working?
Check the consignment number first, as CouriersPlease cannot track by name or address. If the number is right, the details may not be in the system yet, so try again after 1 business day.
Why did Couriers Please say delivery attempted when I was home?
CouriersPlease suggests checking your delivery notification, any redelivery card, and whether someone else spoke with the courier. If you are sure nobody came, keep your notes and file a complaint on Complain.biz, and we send it to CouriersPlease.
Where is my Couriers Please collection point?
Tracking names it once the parcel is ready, and your notification gives the location. Wait for 'Ready for collection' before you go.
Based on
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier, refund)
- CouriersPlease: Terms and Conditions of Carriage, clauses 7, 8.3, 9.1 and 14 (risk, liability, third party agencies, notice, consumers)