CouriersPlease tracking status
CouriersPlease “Delivery rescheduled”: what it means
The short answer
Keep an eye on itCouriersPlease could not finish delivery on this run and has moved your parcel to a later day. It says most delayed parcels arrive within 24 to 48 business hours of the original estimate.
When to act: If the parcel has not arrived after 2 business days from the new date, file a complaint and we send it to CouriersPlease.
Also shown as: “Delivery rescheduled for next business day” · “Resent for delivery” · “Delivery instructions - Rescheduled” · “Incomplete Shipment Received”
What to do now
- 1
Find the new date in tracking and take a screenshot of it next to the old one.
- 2
Count the business days from the new date, not from the latest scan.
- 3
Check that the address on your order has the unit number, gate code or opening hours a driver needs.
- 4
Choose another delivery date in your delivery notification, if the option is there.
- 5
Look at the service updates on CouriersPlease's news page for your area.
- 6
Still not sorted? File your complaint here. We write it with you and send it to CouriersPlease, so you do not have to chase it yourself.
Running late with another courier
- FedEx: Clearance delay
- UPS: Delay
- USPS: In transit, arriving late
- Amazon: Delayed, not yet shipped
- OnTrac: Delayed. Delivery date updated
- SpeedX: Delay in transit
- Veho: Package delayed
- GLS: Delivery Rescheduled
- Cainiao: Import customs clearance delay
- Royal Mail: Delayed
- Evri: Delayed
- DPD: Delayed due to an unexpected issue in your area
- Yodel: Your parcel has been delayed
- APC Overnight: Your parcel won't be delivered today
- DX: Not arrived or delayed
- ArrowXL: Couldn't deliver
- Canada Post: Item delayed, stay tuned for updates
- Purolator: Delayed in transit due to disruption
- Canpar: Delayed at facility
- Intelcom: Delivery postponed
- Australia Post: Possible delay
- StarTrack: Possible delay
- Aramex: Parcel delayed
- Team Global Express: Held up in transit
- NZ Post: Parcel delayed
- An Post: Parcel delayed
What does “Delivery rescheduled” mean?
'Delivery rescheduled for next business day' means the parcel could not be delivered during the current delivery cycle. 'Delivery rescheduled' means a new date, shown in tracking. 'Resent for delivery' means it has gone out again. If someone picked another day, the line is 'Delivery instructions - Rescheduled'. CouriersPlease does not give a reason for most of these lines.
'Incomplete Shipment Received' is a different kind of wait: the shipment has more than one parcel, not all of them have reached the facility, and delivery goes ahead once they have. None of these lines means the parcel is lost, and being past the first estimate does not by itself mean it has stopped.
Why does CouriersPlease show it?
- The parcel could not be delivered in that delivery cycle, with no reason given
- Peak delivery periods
- Severe weather, road closures or transport disruptions
- A handover to a delivery partner in an outer metropolitan or regional area
- An address or access problem, such as a missing unit number or gate code
- Another parcel in the same shipment has not arrived yet
How long does it last?
The next line should be 'Onboard for delivery' on the new day, then 'Delivered'. CouriersPlease cannot give a set time, as the driver's route decides that. Its guide allows an extra week in peak periods.
Other CouriersPlease statuses
- Shipment information receivedKeep an eye on it
- Tracking not updatingKeep an eye on it
- Delivery attemptedTake action
- Ready for collectionTake action
- Delivered but not receivedTake action
- Return to Sender In ProgressTake action
Who is responsible for a late or missing parcel from CouriersPlease?
If you bought online from a business, the seller booked CouriersPlease and is its customer, so a late or missing order is in most cases for the seller to put right with a new delivery or a refund. The Australian Consumer Law (section 36) requires a business that has been paid to supply the goods in the time it stated, or in a reasonable time if it stated none, unless the cause lay with someone else or outside its control and it took reasonable precautions, which leaves a seller room to argue when the courier is at fault. It is silent on who carries the risk while a parcel is in transit. Western Australian government guidance puts the job of resolving courier problems on the seller, and says the consumer is entitled to a refund if the goods still do not arrive.
If you sent the parcel yourself, your contract is with Couriers Please Pty Limited, under its Terms and Conditions of Carriage. They say goods travel at the customer's risk and exclude its liability for loss, damage or delay. For a consumer, that exclusion does not cover gross negligence or unlawful or wilful acts, and any liability is limited to the lesser of the actual loss or the value of the goods. The terms do not override the Australian Consumer Law, and they ask for written notice of a claim within 14 days of delivery or of the due date. If you booked through an agent or shipping platform, the terms say claims go to that agent, not to CouriersPlease.
Questions about “Delivery rescheduled”
How long does Couriers Please take to deliver?
As a guide, 1 to 3 business days from metro to metro, a few extra days across the country and longer for regional or remote areas. Allow an extra week at peak times such as Christmas.
What hours does Couriers Please deliver?
CouriersPlease does not let you choose a time, because the franchise partner's route on the day decides it. You may be able to pick another date, typically within 2 business days of the original one.
What does 'Resent for delivery' mean on Couriers Please?
The parcel has gone out for delivery again after an earlier run did not finish. Watch for 'Delivered' or a 'Delivery attempted' line next.
What does 'Onboard for delivery' mean on Couriers Please?
The parcel has been loaded with a driver or franchise partner. If the next line is 'Delivery rescheduled', it did not get delivered on that run.
What does 'Incomplete Shipment Received' mean?
Your shipment has more than one parcel and not all have reached the facility. CouriersPlease says delivery goes ahead once they have. If only part of the order arrives, keep the tracking for the missing part.
Based on
- CouriersPlease help: What do the tracking statuses on my parcel mean?
- CouriersPlease help: Why is my delivery delayed?
- CouriersPlease: What to expect when your parcel is on its way (transit guide, 24 to 48 business hours)
- CouriersPlease help: Can I receive my parcel on a specific date or time?
- CouriersPlease help: When will my parcel arrive?
- CouriersPlease: Latest news (service updates)
- Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
- Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier, refund)
- CouriersPlease: Terms and Conditions of Carriage, clauses 7, 8.3, 9.1 and 14 (risk, liability, third party agencies, notice, consumers)