Aramex tracking status

Aramex “Parcel delayed”: what it means

The short answer

Keep an eye on it

Your parcel has passed its estimated delivery date and Aramex knows it is late. Its tracking page says up to 48 hours more, and a suburb on its delay list can show a longer wait.

When to act: If the parcel has not moved after 3 business days from the day this panel appeared, file a complaint and we send it to Aramex.

Also shown as: “Sorry your delivery is delayed” · “Sorry we're running late” · “Your delivery has been delayed” · “Your parcel is delayed, up to 48 hours” · “Delivery delayed” · “Out of time today”

What to do now

Note the estimated delivery date and the day this panel first appeared, and keep a screenshot of each.
Look up your suburb on Aramex's Network Service Updates page, which lists the days of delay.
Count business days only, leaving out weekends and public holidays.
Open the parcel journey and note the last depot and the time of the last scan.
Check the address on your order, including any unit number.
Still not sorted? File your complaint here. We write it with you and send it to Aramex, so you do not have to chase it yourself.

Start my complaint

Running late with another courier

What does “Parcel delayed” mean?

Aramex shows this panel once the estimated delivery date has passed, the parcel is not delivered and no courier has it on board. The message normally reads 'Your parcel is delayed, up to 48 hours'. If your suburb is on Aramex's delay list, a message about your area can appear in its place. Being late says nothing, on its own, about the parcel being lost.

Two related lines are less clear. 'Out of time today' ('Sorry, we have run' above it) is a panel Aramex does not define, though the wording points to a courier who did not reach you on that run. 'Delivery delayed' appears in a tracking history a customer shared, 30 minutes after 'Onboard for delivery' on the same morning.

Why does Aramex show it?

High freight volumes at busy times of year
Limited capacity in the network
State or territory restrictions
A local problem in one regional franchise, shown on the Network Service Updates list
A weekend or public holiday, as Aramex delivers on business days only
The courier ran out of time on the day

How long does it last?

If Aramex's estimate holds, the panel changes within about 48 hours to 'Onboard with courier', with 'Delivery within 24 hours'. Aramex's Network Service Updates page can list a delay of more than 2 days for some suburbs.

Other Aramex statuses

Tracking number allocatedKeep an eye on it
Tracking not updatingKeep an eye on it
Missed deliveryTake action
Ready for collectionTake action
Delivered but not receivedTake action
Return to senderTake action

All Aramex statuses →

Who is responsible for a late or missing parcel from Aramex?

If you bought online from a business, that business chose Aramex and is its customer, so a late or missing order is in most cases for the seller to put right, wherever you live. In Australia, the Australian Consumer Law (section 36) says a business that has taken your money must supply the goods within the time it promised, or within a reasonable time if it promised none. The exception is where someone else or something outside its control caused the failure and it took reasonable care to avoid it, and a seller can try to rely on that when the courier is at fault. The law does not spell out who bears the risk of a parcel lost on the way, but government guidance in Western Australia says the seller has to resolve problems with the courier it used. In New Zealand, the Consumer Guarantees Act (section 5A) makes a seller who arranges delivery responsible for the goods reaching you at the agreed time, or within a reasonable time if none was agreed, and government guidance there says the shop stays responsible until the goods reach you.

If you sent the parcel yourself, your contract is with the Aramex franchisee that carried it, under its conditions of carriage, and those conditions say you have no claim against the rest of the Aramex network. In Australia they limit cover for loss or damage to the cost price of the goods, freight included, up to $1,500 excluding GST, for standard labels only, with a list of excluded goods, and they do not limit your consumer guarantees under the Australian Consumer Law. New Zealand's conditions set a maximum of $2,000 including GST for each unit of goods, and say the Consumer Guarantees Act prevails where it applies.

Questions about “Parcel delayed”

How long does Aramex take to deliver?

It depends on the two regions. Aramex Australia publishes a delivery times matrix, and the tracking page shows an estimate for your parcel. These are estimates, not guarantees, and they count business days only.

What does 'Your parcel is delayed, up to 48 hours' mean on Aramex?

The estimated date has passed and Aramex expects the delay to last up to 48 hours. That alone does not make it lost. If nothing has moved after 3 business days, file a complaint on Complain.biz and we send it to Aramex.

How long does Fastway take to deliver?

In Australia and New Zealand, Fastway is now Aramex, so use the estimate on the Aramex tracking page. Fastway Couriers Ireland was a separate business that did not become Aramex and has stopped trading.

What hours does Aramex deliver?

Aramex delivers during business hours, Monday to Friday, leaving out public holidays. It says it cannot guarantee a specific time.

My Aramex tracking said onboard, then delivery delayed. Why?

Aramex does not explain this sequence. In a tracking history a customer shared, the two lines came 30 minutes apart on the same morning, and the customer was later told a delivery had been tried that afternoon. Keep a screenshot of both times.

Based on

Aramex Australia: Track ('Parcel delayed', 'up to 48 hours', 'Onboard with courier', 'Out of time today')
Aramex Australia: tracking page script (when the delay panel shows, suburb messages)
Aramex Australia: Delivery times (estimates, business days, what affects them)
Aramex Australia: Network Service Updates (suburbs and days delayed)
Trustpilot: reviews of Aramex Australia (a tracking history a customer shared)
RTE News: 300 jobs under threat as Fastway parent company goes into receivership
Offaly Express: Fastway Couriers entering receivership threatens jobs in Offaly (Nuvion Group ceased trading)
Elysian Capital: acquisition of Parcel Connect Limited, trading as Fastway Couriers (Ireland)
Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
Aramex Australia: Domestic conditions of carriage (franchisee as carrier, $1,500 limit, consumer guarantees)
Aramex Australia: Limited liability (standard labels, excluded goods)
Aramex New Zealand: Domestic conditions of carriage, clauses 21.1 and 29 (limited carrier's risk, $2,000 for each unit, Consumer Guarantees Act prevails)
Consumer Guarantees Act, section 5A (guarantee as to delivery)
New Zealand government consumer guidance: Delivery issues (the shop is responsible for delivery until the goods reach you)