Aramex Complaint Sentiment: Negative

Our sentiment meter has identified a 300% increase in complaints about Aramex over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Aramex's offerings.

Sentiment data last updated on March 28, 2024

Aramex complaint process

Do you have a dispute or had a bad customer experience with Aramex? Submit your Aramex complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Aramex.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Aramex complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Aramex?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Aramex complaints chart

We have received 20 complaints about Aramex over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar

Aramex complaint statistics

Curious about Aramex's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!

27
Total complaints
27
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 27 ratings

How to contact the customer service of Aramex?

Below, you will find the contact information for the complaint department of Aramex. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-718-553-8740
Webcare email:
GlobalCareCenter@aramex.com
Contact form:

You can contact the customer service of Aramex by calling 1-718-553-8740. For Aramex support through email, send your inquiry to GlobalCareCenter@aramex.com. If you want to reach out to Aramex through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Aramex reviews: (27)

Authentic experiences shared by our community for your benefit.

Delayed Delivery

Complaint from zama on 22 March 2024 about Aramex.

Parcel was sent on the 14th of March from Cape Town to East London, Today I called Aramex for an update. I was told by Agent that I will receive my Parcel Friday the 22 March 2024. Because They (Aramex)... Read more

Comments: 0
Rating:

Parcel not received

Complaint from Lin888 on 13 March 2024 about Aramex.

Since 22 Feb parcel ZF0000014715 has been sitting in CF Bay 412, in the Perth Depot. Requests for it to be delivered are met with 'We will arrange urgent delivery of this parcel' It is still undelivered. Read more

Comments: 0
Rating:

Consignment not yet delivered

Complaint from Sooriya on 05 January 2024 about Aramex.

have sent a consignment to Kandy, Srilanka through Aramex courier on 13 Dec 23 via AWB no: 32202904064 from chennai, India. The receiptant had complaint that the consignment is still not received. When i enquired the same with your good company... Read more

Comments: 0
Rating:

Package not Received and no contact from Armamex

Complaint from PeterD on 09 December 2023 about Aramex.

My Tracking No is MS0008517187 The package was 'In Transit' on the 22nd Nov and it's been that way for some time. I contacted Mark and told him we hadn't received the package and he said the Depot would contact me.....I rang... Read more

Comments: 0
Rating:

Rant company

Complaint from Kim M on 21 November 2023 about Aramex.

They said they delivered and they can’t assess my building. While I have waited for them whole day at home. They even didn’t leave the card. Then I requested redelivery and left a note to leave in safe place, but... Read more

Comments: 0
Rating:

bad service

Complaint from mohamed metwally on 20 October 2023 about Aramex.

one time spoke to me and I told them my address and they schedule time ,i waitted them then they spoke to me we are in wrong area,how you went to anotjer area and you took my address and when... Read more

Comments: 0
Rating:

Delivery of shipment

Complaint from 47689333716 on 13 September 2023 about Aramex.

I wait for delivery boy since morning they arranged time 9 to 1pm but still I not received my shipment how many time I call aramex they told we contact with delivery boy and they also give me wrong number... Read more

Comments: 0
Rating:

Ms Maboza

Complaint from mabozat@gmail.com on 11 September 2023 about Aramex.

My parcel was sent on the 03/09/2023 from Cape Town to Mthatha until today I haven't got my parcel. I called customer service i was given number of a person who happen to have my parcel. I called this guy but... Read more

Comments: 0
Rating:

Been Month without my parcel

Complaint from Minenhle on 08 September 2023 about Aramex.

The package was supposed to be delivered last month on the 24th October but the driver delayed cause apparently I'm the only one at that particular place with a parcel .So now he lied that I'm reachable and my... Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?