While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about UPS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with UPS? Submit your UPS complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 19 complaints about UPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about UPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of UPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of UPS by calling 1-800-742-5877. For UPS support through email, send your inquiry to totaltrack@ups.com. If you want to reach out to UPS through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from jules2577 on 25 February 2024 about UPS.
I received notification that a delivery attempt failed. No delivery attempt was made. I've been at home and I have a camera set up at the front door. It stated all day that it would be delivered today and had... Read more
Complaint from BuckyWunderlick on 26 January 2024 about UPS.
Sender provided me with photos of package in perfect condition prior to shipping, the package arrived scuffed, dented and protectors hanging off. Obviously damaged while in their care and not treated as fragile, despite the labeling all over the package.... Read more
Complaint from Rose Campos on 08 January 2024 about UPS.
I sent a package to El Salvador on 16 Dec 2023 with UPS with tracking number:1ZW83750679185110. I paid the amount of $170 dollars to delivery a packet to El Salvador. After been waiting for almost a month they UPS El... Read more
Complaint from Amywb on 07 November 2023 about UPS.
I paid $186 for a package to be shipped. I took it down to the UPS store. he measured it and tagged it for a battery. I just got a bill for $1175.32 Read more
Complaint from mp1894 on 06 November 2023 about UPS.
I am reaching out to file a complaint about my claim. It's been more than 1 year and 4 months since I lost my package which had one of the most important items which includes clothes of my deceased brother... Read more
Complaint from Papa on 05 September 2023 about UPS.
Ups came up driver blew horn ONCE and by time husband got on porch driver has drove off. Stopped at mailbox and husband was on way down to get it when he drove off. He should have notice a car... Read more
Complaint from Barnetrocket on 31 August 2023 about UPS.
I was reversing my vehicle out of a slip road,an ups van VRM KN20 EPU Was waiting to turn right into the sliproad the car in front of me turning left onto the A41. I was hesitating, which meant I... Read more
Complaint from Disgruntled and annoyed on 05 August 2023 about UPS.
I arranged for my parcel 1ZY68A626877034712 to be delivered to Top Shop in Doncaster as I knew with work I wouldn’t be home. Sunday 30/7/23 I went to top shop to collect my parcel for my sons birthday today 1/8.... Read more
Complaint from ladin on 01 August 2023 about UPS.
I was expecting my package to arrive on 31.07. they told me they are gonna deliver it between 12.15 and 14.15. I stayed at home waiting for it and I did not hear anything from them. That night they updated... Read more
Complaint from Gala Renay on 01 August 2023 about UPS.
I have a package that was supposed to be delivered last Thursday. When I checked for the update it said it was out for delivery but then later that day when I checked the status again it said my package... Read more
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