Complaints about UPS

UPS is a delivery company from the United States, with a focus on offering a broad range of solutions including the transportation of packages and freight. They are active in many countries. As with any logistics company, a lot can go wrong with UPS. Did you have a bad experience from UPS on a business or personal aspect? Was your package delayed or cancelled without notice? Did you receive a damaged package and would you like a refund? File your complaint!

How to file a UPS complaint?

Whatever your complaint about UPS is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File UPS complaint' button.
2. Describe your complaint in detail, and suggest how UPS should resolve it.
3. Submit your complaint directly to UPS and mention that you posted your complaint on

Statistics of UPS in the category Parcel Couriers

25 total complaints
1.6 /10
9 votes

Complaints overview

Incorrect deliver do to driver error

Complaint from on 07 July 2021 about UPS in category Parcel Couriers

A package (1Z9702W70312740447) was scheduled to be delivered to my home on762021. I tracked it from the Rhinelander WI UPS distribution center via Later in the day, Amazon tracking showed the order was cancelled because the homeowner rejected the... Read more

bad delivery

Complaint from on 24 June 2021 about UPS in category Parcel Couriers

Apparently, my garage door was open. Who ever the driver was must have placed the package somewhere on the rear of my jeep that was in the garage? The reason I am saying this is that if I hadn’t looked... Read more

No Overnight Delivery

Complaint from on 24 June 2021 about UPS in category Parcel Couriers

I dropped off a package on 62221 at 3:57 pm to be overnighted to Ventress, La. Location is Boundless Shipping Gifts, 1511 Metairie Rd, Metairie. When I checked the status at 4:30 623, it only showed... Read more


Complaint from on 10 June 2021 about UPS in category Parcel Couriers

Two complaints, one customer! 1. I sent a 2kg package by UPS (via Transglobal) to the UK to arrive in good time for my daugfhter's 40th birthday. The pick up was 3 DAYS LATE. The package was held in customs... Read more

Delay by UPS

Complaint from on 25 May 2021 about UPS in category Parcel Couriers

I mailed my 9 by 12 inch photo envelope on 5-20-21 from Virginia Beach, to be delivered to my sister in Knoxville, Tenn. It got to the UPS Knoxville processing center early Saturday morning. But it was not delivered to... Read more