Complaints about UPS

UPS is a delivery company from the United States, with a focus on offering a broad range of solutions including the transportation of packages and freight. They are active in many countries. As with any logistics company, a lot can go wrong with UPS. Did you have a bad experience from UPS on a business or personal aspect? Was your package delayed or cancelled without notice? Did you receive a damaged package and would you like a refund? File your complaint!

How to file a UPS complaint?

Whatever your complaint about UPS is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File UPS complaint' button.
2. Describe your complaint in detail, and suggest how UPS should resolve it.
3. Submit your complaint directly to UPS and mention that you posted your complaint on

Statistics of UPS in the category Parcel Couriers

6 total complaints
1.0 /10
2 votes

Complaints timeline

Lost package

Complaint from on 21 February 2021 about UPS in category Parcel Couriers

one 2921 I sent a ground package from Louisville. KY to Nicholasville, KY now the package is no where to be contains my recently deceased husbands shirts I was having made into pillows for our also had a... Read more


Complaint from on 19 February 2021 about UPS in category Parcel Couriers

To Whom it May Concern, We are a private gate community in Colorado Springs, Colorado. As the security team at Cedar Heights we are responsible for the security and all requests from our residents. Your drivers refuse to follow... Read more

UPS Lost my package

Complaint from on 16 February 2021 about UPS in category Parcel Couriers

UPS Driver in Des Moines, Iowa delivered a package to my nieces. (Or so he claimed to being that he or she marked it was delivered. When my brother notified me that it was not delivered, he reached out to... Read more

Non refund

Complaint from on 13 June 2019 about UPS in category Parcel Couriers

I sent a package to my mom on May 27, 2019. I paid to have it delivered for May 29 . May 29 comes and theres no package ? So i called the store to be told they messed... Read more

custom charges

Complaint from on 07 May 2019 about UPS in category Parcel Couriers

ups did not contacted us to pay custom charges and also their website showing 3 attempts made to deliver they are demanding from us high custom charges nearly 3 times.not answering phone calls Read more