While UPS efficiently handles millions of global deliveries daily, complaint data from our community has flagged several recurring issues with how some packages are handled and delivered. Common complaints include packages being damaged in transit, incorrect or failed delivery attempts, and unresponsive customer service. Customers also report drivers not following delivery instructions, packages being left in unsatisfactory locations, and issues with excessive fees and overcharging.
To avoid these issues, we strongly advise customers to provide clear, detailed delivery instructions and monitor their package's tracking information closely. If problems arise, contact customer service right away, document all interactions, and gather proof such as photos and videos to support your case. Additionally, consider purchasing insurance for valuable items to protect against damage or loss.
Do you have a dispute or had a bad customer experience with UPS? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to UPS.
Our sentiment meter has detected that UPS complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with UPS, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 2 complaints about UPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about UPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of UPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of UPS by calling 1-800-742-5877. For UPS support through email, send your inquiry to totaltrack@ups.com. If you want to reach out to UPS through their own website, you can use their contact form.
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Helpful experiences shared by verified UPS customers. Search, discuss and connect with other people in our community.
Complaint from ABAB on 10 October 2025 about UPS.
Hello. UPS rescheduled the shipment delivery date for several times. They wrote me that the duties and taxes must be paid by the reciever to UPS. I wanted to change the payment to sender, not receiver. But I fogot my username... Read more
Complaint from Dullah on 16 April 2025 about UPS.
I gave her a package to go back to sender and she said it'll go out at 6 that evening..No I went to Location and she said she shipped it out on Monday.I gave it to her on the 7th... Read more
Complaint from Casorso on 11 July 2024 about UPS.
During a delivery on Casorso today on a dirt access road beside our house the driver literally came in 100 km / hr. It was absolutely insane. He did the same coming out. I yelled at him to slow... Read more
Complaint from REALLY annoyed on 16 May 2024 about UPS.
I have lived in my home, at the same address for 78 years and these passed 5 years or so UPS now CLAIMS my address is incorrect! So my packages are not delivered!! I have complained numerous times to UPS... Read more
Complaint from jules2577 on 25 February 2024 about UPS.
I received notification that a delivery attempt failed. No delivery attempt was made. I've been at home and I have a camera set up at the front door. It stated all day that it would be delivered today and had... Read more
Complaint from BuckyWunderlick on 26 January 2024 about UPS.
Sender provided me with photos of package in perfect condition prior to shipping, the package arrived scuffed, dented and protectors hanging off. Obviously damaged while in their care and not treated as fragile, despite the labeling all over the package.... Read more
Complaint from Rose Campos on 08 January 2024 about UPS.
I sent a package to El Salvador on 16 Dec 2023 with UPS with tracking number:1ZW83750679185110. I paid the amount of $170 dollars to delivery a packet to El Salvador. After been waiting for almost a month they UPS El... Read more
Complaint from Amywb on 07 November 2023 about UPS.
I paid $186 for a package to be shipped. I took it down to the UPS store. he measured it and tagged it for a battery. I just got a bill for $1175.32 Read more
Complaint from mp1894 on 06 November 2023 about UPS.
I am reaching out to file a complaint about my claim. It's been more than 1 year and 4 months since I lost my package which had one of the most important items which includes clothes of my deceased brother... Read more
Complaint from Papa on 05 September 2023 about UPS.
Ups came up driver blew horn ONCE and by time husband got on porch driver has drove off. Stopped at mailbox and husband was on way down to get it when he drove off. He should have notice a car... Read more
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