While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about UPS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with UPS? Submit your UPS complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of UPS.
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Finally, we can turn your complaint into a professional UPS complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 20 complaints about UPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about UPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of UPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of UPS by calling 1-800-742-5877. For UPS support through email, send your inquiry to totaltrack@ups.com. If you want to reach out to UPS through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from osmosisai on 19 April 2023 about UPS.
Do not use UPS anymore , i have shipped my invented iot device to my client for ordreing placeing on last week Thrusday 13- April -2023 (My tracking number : )and i already enveloped all nessessary document in the... Read more
Complaint from Walat karim on 16 April 2023 about UPS.
I received a package that was paid for by the sender, at the time of delivery the company charged me $23 for customs and $60 for storage, and another $85 for clearance. Is it legal to charge 85 dollars... Read more
Complaint from Octaiva on 14 April 2023 about UPS.
Box was damaged and opened (tape removed) Read more
Complaint from Der on 12 April 2023 about UPS.
One package containing LED diode bulb Read more
Complaint from wla1glh on 09 April 2023 about UPS.
I signed up with UPS My Choice and in that app you can designated the delivery point you want your packages left at. One option is “Garage”, which selected and provided the code to open the garage door. Reason for... Read more
Complaint from Tri State on 21 March 2023 about UPS.
UPS removed a drop box after we requested them not to. We are an office building with lots of tenants moving in, and the existing tenants are upset. We would like the drop box reinstalled Read more
Complaint from Antowansport on 19 March 2023 about UPS.
I am not beeing treated fairly on march 16 my package was delivered to me with and empty box the package was supposed to came on March 15 so it was delayed because they said that it wasn't no appt... Read more
Complaint from Utk on 09 March 2023 about UPS.
On 24112022 I dropped my parcel on UPS drop off point. I got my tracking number. It said Label Created. I waited to get it delivered but it showed same after a month time. I tried to contact UPS... Read more
Complaint from liminal on 24 February 2023 about UPS.
I have medications delivered to me, and a signature is usually necessary to receive the package. I've been expecting a delivery of two medications I need ASAP. Apparently, according to the missed delivery notices left on my door, they attempted... Read more
Complaint from Unhappy with ups on 23 February 2023 about UPS.
I ordered a surround sound speaker from marketplace I paid a lot to have it shipped and taken care of.the item was packed very well it was 63 lbs . When ups truck showed up I could hear things being... Read more
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