While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about UPS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
Do you have a dispute or had a bad customer experience with UPS? Submit your UPS complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of UPS.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional UPS complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 20 complaints about UPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about UPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of UPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of UPS by calling 1-800-742-5877. For UPS support through email, send your inquiry to totaltrack@ups.com. If you want to reach out to UPS through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Mpayzant on 29 July 2023 about UPS.
We ordered a $600 mattress. It was delivered to a completely wrong address and no one is willing to take responsibility. We have called multiple times and keep getting transferred and hung up on. Someone clearly can’t do the job... Read more
Complaint from RobinAnn on 25 July 2023 about UPS.
Missed delivery on 7-22-2023. Today, 7-27-2023 UPS truck backed into my drive around 3:00 p.m. I went to the stoop to meet driver as signature was required. I waited. Engine turned off, I heard doors banging and driver singing. Engine... Read more
Complaint from VeteranUser1 on 13 July 2023 about UPS.
I received a text that my prescription containing medical supplies was delivered but I was sitting at my front door. Nothing was delivered and no UPS truck came down my street! I can't replace a prescription. I need them to find... Read more
Complaint from Haley Wilson on 10 July 2023 about UPS.
I spoke with a UPS driver and he told me that packages for Northeast Alabama were being held back due to lack of space in the current building. So instead of making better arrangements the company has told Ft Payne... Read more
Complaint from YuliaF on 29 June 2023 about UPS.
A UPS driver knocked far too quietly at my door today to deliver me a parcel (14:00). In most circumstances I would not have heard this, though today happened to be an exception. So I opened the door, received the... Read more
Complaint from Peterd7012 on 21 June 2023 about UPS.
OKA Rattan coffee table damaged in transit . Now out of square Read more
Complaint from monica46372 on 05 June 2023 about UPS.
On the 16th of May I placed an order on mytheresa.com. Unfortunately it hasn't arrived since, and according to the tracking number it was last traced in Bucharest,Romania. I called customer service several times and they told me different things,... Read more
Complaint from MontiaCrawford@gmail.com on 04 May 2023 about UPS.
I went on a sick leave for 3 days . I came back and was told I was suspended and that o had to sign a paper. When I asked to take a picture of it they told me No and... Read more
Complaint from Vishnu Ramesh on 27 April 2023 about UPS.
I had placed an order in SEP'22 had to receive my parcel by Nov'22. But did not get any communication assuming that there might be delay.but now i had received a notice that the parcel is sitting in BLR... Read more
Complaint from Williamsmc on 22 April 2023 about UPS.
I called UPS to try to find out where my cat's cancer medicine was because they marked it as delivered and it wasn't (they do this all the time in my area). Every time I called they promised a dispatcher... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
