While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about UPS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
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We have received 18 complaints about UPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about UPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of UPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of UPS by calling 1-800-742-5877. For UPS support through email, send your inquiry to totaltrack@ups.com. If you want to reach out to UPS through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from johnstonp39@yahoo.com on 16 April 2021 about UPS.
My packages are being delivered to incorrect addresses time and time again. I have lived at this address for 3 years. I have have at least 15-20 packages that have been delivered to the neighbor who does not return them,... Read more
Complaint from ALKAN on 01 April 2021 about UPS.
Package is not delivered last 3 days , cannot reach human to talk , auto respond and ai help make us crazy Read more
Complaint from rene7465 on 24 March 2021 about UPS.
I have had multiple packages torn up by my dogs because my UPS driver will not leave packages where they should be left, I have called, spent multiple hours on the phone, there is NO WAY TO LEAVE directions other... Read more
Complaint from sharonmassie86@hotmail.com on 22 March 2021 about UPS.
UPS was to deliver a package (tracking 1Z8761F10313332490) on Saturday March 20. I waited all day and at 10:15 PM received a message that delivery was being rescheduled. Sunday, tracking said to check the next day. Monday morning, March 22,... Read more
I went to the shipping center to ship a package of ammo. I filled a slip .the self serve computer, printed out a ticket. Went to counter to send package. A trainee asked what kind of ammo i told him... Read more
Complaint from JWurdell on 22 March 2021 about UPS.
We live in the country and have had several packages either left at our mailbox by the road or left in the middle of the driveway. The package that was left in the driveway wasn't even put in a... Read more
Complaint from birdseed101 on 16 March 2021 about UPS.
Our UPS deliveries are always brought into the yard and placed on the porch. This delivery yesterday was left on the roadside. We only learned of this by driving out to the road, after receiving a notice that... Read more
Complaint from robertstoica on 11 March 2021 about UPS.
i have spoken to 2 reps at ups today , trying to cancel my order and whilst speaking to them on the phone, they hanged up on me. after trying to get through to them for over hour each call.... Read more
Complaint from 901214 on 10 March 2021 about UPS.
For over 6 months I have been complaining to the Memphis Hub about the courier driver parking in front of my driveway when delivering package. I am not able to enter or exit until he finish delivering packages. It is... Read more
Complaint from equanzeee on 28 February 2021 about UPS.
postal worker keeps throwing my packages on ground outside, I have asked numerous time to have my packages placed inside of building. my packages keep getting stolen. I have even placed a large sign on door that says PLEASE LEAVE... Read more
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