While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about UPS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with UPS? Submit your UPS complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 18 complaints about UPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about UPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of UPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of UPS by calling 1-800-742-5877. For UPS support through email, send your inquiry to totaltrack@ups.com. If you want to reach out to UPS through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from lindaannreynolds on 24 February 2021 about UPS.
Disabled. Amazon told me to go to UPS Store to get a box from an item that sent a box in undeliverable condition. I went to the UPS store at 3966 Atlanta Highway 36109. When I arrive at the... Read more
Complaint from PheeB on 21 February 2021 about UPS.
one 2921 I sent a ground package from Louisville. KY to Nicholasville, KY now the package is no where to be found....it contains my recently deceased husbands shirts I was having made into pillows for our kids...it also had a... Read more
Complaint from Mary Sue on 19 February 2021 about UPS.
I had 2 separate packages delivered. 1st got a notice from walmart package delivered Feb 3rd. No package in sight. Texted walmart, they said I could get a refund or they would send another. On Feb. 4th, second and... Read more
To Whom it May Concern, We are a private gate community in Colorado Springs, Colorado. As the security team at Cedar Heights we are responsible for the security and all requests from our residents. Your drivers refuse to follow... Read more
Complaint from Corey13 on 16 February 2021 about UPS.
UPS Driver in Des Moines, Iowa delivered a package to my nieces. (Or so he claimed to being that he or she marked it was delivered. When my brother notified me that it was not delivered, he reached out to... Read more
Complaint from Danbowie on 06 February 2021 about UPS.
I broke my phone so went to teen mobile ordered a new one they said next day delivery. I clicked the option leave on porch I work all day. Get home after work expecting my phone instead get damn note... Read more
Complaint from elizmaybgriffin2 on 27 June 2020 about UPS.
I've been wanting the Corporate Office of UPS. To investigate my complaint and terminate the Manager, at the Richmond, Ca UPS hub. Also the UPS driver on my route.. I moved to Richmond, Ca 3 years ago from San Pablo, Ca. The... Read more
Complaint from Crystal on 13 June 2019 about UPS.
I sent a package to my mom on May 27, 2019. I paid to have it delivered for May 29 . May 29 comes and theres no package ? So i called the store to be told they messed... Read more
Complaint from Jannette Douglass on 28 May 2019 about UPS.
I paid $49.45 for a package to be delivered overnight. It was lost never got to my g-daughter. This was sent overnight 51819 I had to send cash by Western Union at another cost of $50.00 more... Read more
Complaint from umar on 07 May 2019 about UPS.
ups did not contacted us to pay custom charges and also their website showing 3 attempts made to deliver parcel.now they are demanding from us high custom charges nearly 3 times.not answering phone calls Read more
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