Aramex tracking status

Aramex tracking not updating: why, and what to do

The short answer

Keep an eye on it

A quiet tracking page does not prove your parcel has stopped, because Aramex scans it only at each stage. Scan details can take up to 48 hours to appear, and Aramex points to service delays when nothing changes.

When to act: If there has been no new scan after 5 business days, file a complaint and we send it to Aramex.

Also shown as: “Tracking results not displayed” · “Your parcel has arrived at our Aramex depot” · “Your parcel has been received by the Aramex Regional Network”

What to do now

Enter the label number again and compare it, character by character, with the label or your order confirmation.
If the number shows nothing, try again after 48 hours.
Note the last depot and scan time, and compare them with the estimated delivery date.
Look up your suburb on Aramex's Network Service Updates page.
Keep a dated screenshot. If you sent the parcel, keep the pick-up date too, as the 30 business days count from it.
Still not sorted? File your complaint here. We write it with you and send it to Aramex, so you do not have to chase it yourself.

Start my complaint

No update for days with another courier

What is going on

Aramex says a parcel is scanned at each stage of its journey, so nothing new appears while it is on a truck or waiting at a depot. It says scan details can take up to 48 hours to appear, and that a parcel may look as if it has not moved because of service delays or unexpected events. The last line is often a depot scan such as 'Your parcel has arrived at our Aramex depot' or 'Your parcel has been received by the Aramex Regional Network', and reviews people share describe parcels sitting at a depot for days, in one case weeks.

If the number shows no results at all, the tracking page asks you to check the number and come back later. Old Fastway labels belong here too: in Australia and New Zealand, Fastway became Aramex. Aramex's Australian terms set 30 business days from pick-up to report a parcel as lost, and keep the right to extend the time before a parcel counts as lost, for events outside its control. New Zealand's conditions ask for written notice within 30 days of dispatch.

Why it happens

The parcel is between scans, on its way between depots
Scan details have not appeared yet
Service delays or unexpected events in the network
A backlog in one regional franchise, shown on the Network Service Updates list
The label number was mistyped
Sometimes the parcel really has gone missing

What usually happens next

The next line should be another depot scan or 'Onboard with courier', with 'Delivery within 24 hours'. If the estimated date passes first, the panel changes to 'Parcel delayed'.

Other Aramex statuses

Tracking number allocatedKeep an eye on it
Parcel delayedKeep an eye on it
Missed deliveryTake action
Ready for collectionTake action
Delivered but not receivedTake action
Return to senderTake action

All Aramex statuses →

Who is responsible for a late or missing parcel from Aramex?

If you bought online from a business, that business chose Aramex and is its customer, so a late or missing order is in most cases for the seller to put right, wherever you live. In Australia, the Australian Consumer Law (section 36) says a business that has taken your money must supply the goods within the time it promised, or within a reasonable time if it promised none. The exception is where someone else or something outside its control caused the failure and it took reasonable care to avoid it, and a seller can try to rely on that when the courier is at fault. The law does not spell out who bears the risk of a parcel lost on the way, but government guidance in Western Australia says the seller has to resolve problems with the courier it used. In New Zealand, the Consumer Guarantees Act (section 5A) makes a seller who arranges delivery responsible for the goods reaching you at the agreed time, or within a reasonable time if none was agreed, and government guidance there says the shop stays responsible until the goods reach you.

If you sent the parcel yourself, your contract is with the Aramex franchisee that carried it, under its conditions of carriage, and those conditions say you have no claim against the rest of the Aramex network. In Australia they limit cover for loss or damage to the cost price of the goods, freight included, up to $1,500 excluding GST, for standard labels only, with a list of excluded goods, and they do not limit your consumer guarantees under the Australian Consumer Law. New Zealand's conditions set a maximum of $2,000 including GST for each unit of goods, and say the Consumer Guarantees Act prevails where it applies.

Questions about “Tracking not updating”

Why is my Aramex tracking not working?

Usually the label number was mistyped or no scan has shown yet, which Aramex says can take up to 48 hours. If the page shows lines but no new ones, the parcel may be between scans.

Why is Fastway tracking not working?

In Australia and New Zealand, Fastway became Aramex, so use the Aramex tracking page with your label number. Fastway Couriers Ireland was a separate business: its parent group went into receivership and stopped trading, and its parcels are not Aramex parcels.

Is Fastway the same as Aramex?

In Australia and New Zealand, yes. Fastway Couriers joined the Aramex group and rebranded, and Aramex Australia says it kept the same local franchises and couriers. In Ireland, no.

My Aramex parcel has been at the depot for days. Is it stuck?

Not necessarily. Aramex says a parcel can look still because of service delays or unexpected events, though reviews people share do describe long waits at depots. After 5 business days with no new scan, file a complaint on Complain.biz and we send it to Aramex.

When does Aramex treat a parcel as lost?

Aramex's Australian terms give whoever booked the delivery 30 business days from pick-up to report a loss, and Aramex can extend the time before a parcel counts as lost in events outside its control. New Zealand's conditions say 30 days from dispatch. Aramex publishes no day on which tracking marks a parcel as lost.

Based on

Aramex Australia FAQ: How do I track my parcel? (scanned at each stage)
Aramex Australia: Track (48 hours for scan details, 'Why has my tracking not updated?')
Aramex Australia: tracking page script (depot and Regional Network lines)
Aramex Australia: Network Service Updates
Aramex Australia: Limited liability, clause 3.2 (30 business days from pick-up, extending the time before a parcel is deemed lost)
Aramex Australia: About us (Fastway Couriers became Aramex Australia)
Aramex New Zealand: About us (Fastway Couriers became Aramex New Zealand)
RTE News: 300 jobs under threat as Fastway parent company goes into receivership
Offaly Express: Offaly TD provides update following meeting with Fastway Ireland receivers (ceased to trade)
Elysian Capital: acquisition of Parcel Connect Limited, trading as Fastway Couriers (Ireland)
Aramex New Zealand: Domestic conditions of carriage, clause 22.1.2 (30 days from dispatch)
Trustpilot: reviews of Aramex Australia (long waits people describe)
Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
Aramex Australia: Domestic conditions of carriage (franchisee as carrier, $1,500 limit, consumer guarantees)
Aramex Australia: Limited liability (standard labels, excluded goods)
Aramex New Zealand: Domestic conditions of carriage, clauses 21.1 and 29 (limited carrier's risk, $2,000 for each unit, Consumer Guarantees Act prevails)
Consumer Guarantees Act, section 5A (guarantee as to delivery)
New Zealand government consumer guidance: Delivery issues (the shop is responsible for delivery until the goods reach you)