Aramex tracking status

Aramex “Missed delivery”: what it means

The short answer

Take action

Aramex says nobody was available, so your parcel is waiting at your local depot for you to arrange redelivery. Its terms let it go back to the sender if neither redelivery nor pick-up happens within 7 days.

When to act: If you were home when Aramex says it tried, or the parcel has not come after 3 business days from the redelivery date you chose, file a complaint and we send it to Aramex.

Also shown as: “Calling card left” · “Arrange Redelivery” · “Attempted delivery” · “We tried to deliver your parcel however no-one was available to receive it” · “Your parcel is being held at your local depot awaiting your instructions for re-delivery” · “Quote this label number(s) if collecting parcel(s)”

What to do now

Look for the calling card at your door and note the label number on it.
Arrange redelivery on Aramex's calling card page and choose a date. Charges may apply.
Or go to the depot, once the tracking shows the parcel is there, with photo ID and the label number.
Before the next attempt, unlock the gate and secure any dog, as Aramex asks for safe access.
If you were home, note the time, save any doorbell recording and keep a screenshot of the tracking.
Still not sorted? File your complaint here. We write it with you and send it to Aramex, so you do not have to chase it yourself.

Start my complaint

Missed delivery or a card left with another courier

What does “Missed delivery” mean?

Aramex's line reads 'We tried to deliver your parcel however no-one was available to receive it. Your parcel is being held at your local depot awaiting your instructions for re-delivery.' The panel above it says 'Missed delivery', with 'Calling card left' or 'Arrange Redelivery'.

The parcel will wait for you to choose, not come back by itself. Under Aramex's conditions of carriage it may return to the sender if neither redelivery nor pick-up can be done within 7 days. A parcel at a shop or agent shows 'Ready for collection' instead, which is a different path with its own page.

Why does Aramex show it?

Nobody was home to receive it
The sender asked for a signature or a PIN and nobody could give one
The courier found no safe place to leave it
The sender did not allow the parcel to be left
The courier could not get safe access, for example because of a dog

How long does it last?

Once you arrange redelivery to the same address, Aramex says it arranges delivery on the date you give. If nothing is arranged within 7 days, the next panel may be 'Unable to deliver' and 'Return to sender'.

Other Aramex statuses

Tracking number allocatedKeep an eye on it
Parcel delayedKeep an eye on it
Tracking not updatingKeep an eye on it
Ready for collectionTake action
Delivered but not receivedTake action
Return to senderTake action

All Aramex statuses →

Who is responsible for a late or missing parcel from Aramex?

If you bought online from a business, that business chose Aramex and is its customer, so a late or missing order is in most cases for the seller to put right, wherever you live. In Australia, the Australian Consumer Law (section 36) says a business that has taken your money must supply the goods within the time it promised, or within a reasonable time if it promised none. The exception is where someone else or something outside its control caused the failure and it took reasonable care to avoid it, and a seller can try to rely on that when the courier is at fault. The law does not spell out who bears the risk of a parcel lost on the way, but government guidance in Western Australia says the seller has to resolve problems with the courier it used. In New Zealand, the Consumer Guarantees Act (section 5A) makes a seller who arranges delivery responsible for the goods reaching you at the agreed time, or within a reasonable time if none was agreed, and government guidance there says the shop stays responsible until the goods reach you.

If you sent the parcel yourself, your contract is with the Aramex franchisee that carried it, under its conditions of carriage, and those conditions say you have no claim against the rest of the Aramex network. In Australia they limit cover for loss or damage to the cost price of the goods, freight included, up to $1,500 excluding GST, for standard labels only, with a list of excluded goods, and they do not limit your consumer guarantees under the Australian Consumer Law. New Zealand's conditions set a maximum of $2,000 including GST for each unit of goods, and say the Consumer Guarantees Act prevails where it applies.

Questions about “Missed delivery”

What does 'Calling card left' mean on Aramex?

The courier could not deliver and left a card at the address. The parcel is at your local depot until you choose redelivery or pick it up yourself.

Why did Aramex say missed delivery when I was home?

Aramex gives no reason for this on its pages. Note the time, save any doorbell recording and a screenshot of the tracking, then file a complaint on Complain.biz and we send it to Aramex.

Does Aramex charge for redelivery?

Aramex says charges may apply to redelivery at the same address. A new address costs a fee, and it must be in the same region on one Aramex page and within five kilometres on another.

Can I pick up my Aramex parcel from the depot?

Yes. Aramex says to make sure the parcel is ready there first, so check the tracking page for a depot scan at your local depot before you go.

How long will Aramex hold my parcel after a missed delivery?

Its conditions of carriage say it may return the parcel if neither redelivery nor pick-up happens within 7 days. In New Zealand they count those 7 days from the first attempt.

Based on

Aramex Australia: tracking page script (calling card line, redelivery button)
Aramex Australia: Track ('Missed delivery', 'Calling card left', 'Arrange Redelivery', 'Attempted delivery')
Aramex Australia: Calling card left (redelivery, new address within five kilometres)
Aramex Australia FAQ: How do I arrange a redelivery? (charges, fee, same region, depot pick-up)
Aramex Australia FAQ: Can I pick my parcel up from the depot?
Aramex Australia: Domestic conditions of carriage, clause 6.1 (7 days)
Aramex New Zealand: Domestic conditions of carriage, clause 8.4.5 (7 days from the first attempt)
Australian Consumer Law (Competition and Consumer Act, Schedule 2), section 36: supply within the stated period or a reasonable time
Government of Western Australia: Missing or damaged products (the seller resolves issues with the courier)
Aramex Australia: Domestic conditions of carriage (franchisee as carrier, $1,500 limit, consumer guarantees)
Aramex Australia: Limited liability (standard labels, excluded goods)
Aramex New Zealand: Domestic conditions of carriage, clauses 21.1 and 29 (limited carrier's risk, $2,000 for each unit, Consumer Guarantees Act prevails)
Consumer Guarantees Act, section 5A (guarantee as to delivery)
New Zealand government consumer guidance: Delivery issues (the shop is responsible for delivery until the goods reach you)