OnTrac tracking status
OnTrac “Delivery attempted”: what it means
The short answer
Keep an eye on itOnTrac logged a failed delivery and should try again within 1 to 2 business days, not the same day. Its terms allow up to three attempts before a return, so add any gate code or instructions now.
When to act: If no new attempt has come 2 business days after this message, or a third attempt fails, file a complaint and we send it to OnTrac.
Also shown as: “Attempted” · “Attempted delivery” · “We're sorry but we were unable to complete your delivery. Please continue to check your tracking for real time updates” · “We're working hard to deliver your package soon. Please continue to check your tracking for real time updates” · “Unable to Deliver” · “Unable to Deliver, update delivery instructions” · “Delivery attempted but couldn't be completed” · “Couldn't deliver: business closed”
What to do now
- 1
Check the ship-to address on your order confirmation line by line: street number, unit and ZIP code.
- 2
Add delivery instructions on the OnTrac tracking page, with any gate code, buzzer number and where to leave the package.
- 3
If you were home, check your doorbell or security camera at the time of the attempt line, and save the clip.
- 4
Count the attempts in the event list. OnTrac's terms allow up to three before the package goes back.
- 5
Keep a screenshot of every attempt line, showing when it was logged.
- 6
Still not sorted? File your complaint here. We write it with you and send it to OnTrac, so you do not have to chase it yourself.
Missed delivery or a card left with another courier
- UPS: Delivery attempted
- USPS: Notice left
- Amazon: Delivery attempted
- DHL: Delivery attempted
- LaserShip: Delivery attempted
- GOFO: Delivery Exception, No Access to Delivery Location
- UniUni: A delivery was attempted
- SpeedX: Attempted Delivery
- Veho: Delivery issue
- GLS: Delivery attempted
- Cainiao: Delivery failed
- Royal Mail: Delivery attempted
- Evri: Delivery attempted or action needed
- DPD: Sorry we missed you
- Yodel: Delivery attempted
- Parcelforce: Delivery Attempted
- APC Overnight: Sorry we missed you
- DX: Sorry we missed you
- ArrowXL: No one home
- Canada Post: Notice left
- Purolator: Attempted delivery - receiver unavailable
- Canpar: Sorry we missed you
- Intelcom: Delivery attempted
- Australia Post: Attempted delivery
- StarTrack: Unsuccessful Delivery
- Aramex: Missed delivery
- CouriersPlease: Delivery attempted
- Team Global Express: Attempted delivery
- NZ Post: Delivery attempted
- An Post: We tried to deliver your item
- DPD Ireland: We tried to deliver but we couldn't locate you
What does “Delivery attempted” mean?
The delivery is recorded as attempted, and you may get a text: OnTrac's alerts cover going out for delivery, an attempt and delivery. OnTrac's current FAQ does not define the word. The only definition we found is in LaserShip's older FAQ: a package on a vehicle that could not be delivered, over package safety, the address or access. That does not say a driver reached your door. The line often gives no reason, as in 'We're sorry but we were unable to complete your delivery. Please continue to check your tracking for real time updates'. Some versions add one, such as 'Unable to Deliver, update delivery instructions'.
OnTrac's FAQ takes the question 'No one came to my house, and I was home all day' head on. It asks you to check the ship-to address and to add details such as access codes, and says the next try should come within 1 to 2 business days, as it cannot reattempt the same day. Its terms allow up to three attempts, and after that the package is handled under its return guidelines. People report attempt lines with no knock or buzz, including at homes with no gate. The line does not mean the package is lost, or on its way back yet.
Why does OnTrac show it?
- A gate, lobby or door that needs a code the driver does not have
- An address with no unit or apartment number
- Nobody home to take the package
- A business address closed at the time of delivery
- A concern about leaving the package safely
- The driver could not reach the door, or marked the stop without reaching it, as people report
How long does it last?
Tracking usually shows 'Out for Delivery' again within 1 to 2 business days. Instructions added while the package is out for delivery may not apply until the next attempt. After three failed attempts its terms send the package back, though one person reports attempt lines on 4 days before the package came.
Other OnTrac statuses
- Label createdKeep an eye on it
- Arrived at FacilityNormal
- Out for DeliveryKeep an eye on it
- Delayed. Delivery date updatedKeep an eye on it
- ExceptionKeep an eye on it
- Tracking not updatingKeep an eye on it
- Incomplete address. Please contact usTake action
- Delivered but not receivedTake action
- Returning package to the shipperTake action
Who is responsible for a late or missing package from OnTrac?
If you bought online from a business, the seller chose OnTrac and is its customer, so a late, lost or missing order is in most cases for the seller to put right, with a replacement or a refund. OnTrac's own terms point the same way: claims have to come from the shipper, and a recipient should turn to the company that shipped the package for a replacement or refund.
If you sent the package yourself on an OnTrac account, your contract is with OnTrac under its Service Terms and Conditions, unless you have a separate written agreement. Those terms limit its liability for loss, damage or misdelivery to the lesser of the replacement cost or $100 per parcel, and promise no delivery on a specific day. OnTrac also accepts no liability when the shipper authorized leaving a package without a delivery signature.
Questions about “Delivery attempted”
What does 'attempted' mean on OnTrac if no one came?
It means the delivery was recorded as attempted, which does not prove a driver reached your door. OnTrac's FAQ asks you to check your address and add any access codes, and says a new attempt should come within 1 to 2 business days. A doorbell clip or a note of the time helps your complaint.
How many times will OnTrac try to deliver?
Up to three times, OnTrac's terms say. If delivery cannot be completed within those attempts, the package is handled under its return guidelines. One person reports attempt lines on 4 days before the package came.
Is the OnTrac 'unable to deliver' text real?
It can be, as OnTrac sends texts about attempts to people who enroll in its alerts. To check, do not tap the link: type your tracking number into the tracking page yourself and compare. OnTrac describes its texts as delivery notices and status updates, and its text terms mention no payment, so do not pay through a link in a text.
Can OnTrac redeliver the same day?
No. OnTrac says it is unable to make same-day reattempts, and that your package should be attempted again within 1 to 2 business days.
Based on
- OnTrac: Frequently Asked Questions
- OnTrac: Tracking page (status lines, text alerts, delivery instructions)
- OnTrac: Additional Terms and Conditions (three attempts, undeliverable shipments, claims by the shipper, signatures)
- OnTrac: NotifyMe text alert terms
- Reddit r/ontrac: 'We're sorry but we were unable to complete your delivery'
- Reddit r/ontrac: 'Unable to Deliver, update delivery instructions'
- Reddit r/ontrac: 'delivery attempted but couldn't be completed' and 'business closed'
- Reddit r/ontrac: attempts with no buzz at an apartment building on 4 days, then delivered
- Reddit r/ontrac: the same line on a loop, and a business address closed at the time
- Reddit: 'We're working hard to deliver your package soon' on a LaserShip tracking table
- LaserShip: Frequently Asked Questions, archived copy (number prefixes, what attempted means, pick-up on request)
- OnTrac: Service Terms and Conditions (liability limit, no guaranteed delivery day)