Evri tracking status

Evri “Delivery attempted or action needed”: what it means

The short answer

Take action

Evri's courier could not deliver your parcel, or Evri needs more information to complete the delivery. Evri normally tries again the next day, up to three attempts in total, after which the parcel may go to a nearby ParcelShop or back to the sender.

When to act: If the tracking asks you to get in touch, or you were in when Evri says it tried, file a complaint and we send it to Evri.

Also shown as: “Sorry, we were unable to deliver your parcel. Instead of returning it to the sender, we'll deliver it to a nearby ParcelShop.”

What to do now

Read the full message in the tracking to see whether Evri is trying again or needs something from you.
If you will be out, set a safe place or preferred neighbour, or divert to a ParcelShop or Locker, if the sender allows it.
If you only have the calling card, track the parcel with the 8-digit number on the card.
Check the delivery address on your order, because Evri can only deliver to the address the sender provides.
If you were in when Evri says it tried, note the date and time and keep a screenshot of the tracking.
Still not sorted? File your complaint here. We write it with you and send it to Evri, so you do not have to chase it yourself.

Start my complaint

Missed delivery or a card left with another courier

What does “Delivery attempted or action needed” mean?

If nobody is in and the parcel cannot go to a neighbour or a safe place, the courier keeps it and tries again. Evri makes up to three attempts in total, though after the last one it may deliver the parcel to a nearby ParcelShop instead of returning it. Parcels that need a signature cannot be left in a safe place.

If the tracking asks you to get in touch or take action, Evri cannot finish the delivery without you. Evri says it most likely needs more information, and a local customer service adviser may contact you.

Why does Evri show it?

Nobody was in and no safe place or neighbour was set
The parcel needs a signature
The courier could not find or reach the address
The address or postcode is incomplete

How long does it last?

Evri normally tries again the next day and sends a new delivery window. After the final attempt, Evri may deliver the parcel to a nearby ParcelShop or return it to the sender.

Other Evri statuses

DelayedKeep an eye on it
Tracking not updating or not workingKeep an eye on it
Delivered but not receivedTake action
Lost parcelTake action
Ready for collectionTake action
In transit (at the local depot)Normal
We've got itNormal
Out for deliveryNormal
We're expecting itKeep an eye on it
Returned to senderTake action

All Evri statuses →

Who is responsible for a late or missing parcel from Evri?

If you bought it online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act) the goods stay at the seller's risk until they are in your hands, or with someone you named to take them, unless you booked your own courier that the seller did not offer. Retailers have their own contracts with Evri, so for an online order a refund comes from the seller.

If you sent the parcel yourself, your contract is with Evri, under its terms. Standard cover is up to £20 for loss or damage plus a refund of the delivery charge, letterbox-size Postable parcels only get the delivery charge back, and Full Cover bought when booking goes up to £999.

Questions about “Delivery attempted or action needed”

What happens when Evri misses a delivery?

You don't need to do anything. Evri tries again, normally the next day, and sends a new delivery window when the parcel is out for delivery again.

How many times will Evri try to deliver?

Up to three times. After the final attempt Evri may deliver it to a nearby ParcelShop or return it to the sender.

Do Evri send missed delivery texts?

Evri sends updates by text or email. Its texts never ask for payment, never come from a mobile number and only link to Evri's own tracking pages, and Evri says even such a link is not proof a message is genuine. Evri does not charge for another delivery attempt, so treat any missed delivery text that asks for money as a scam.

What does it mean if my Evri parcel is damaged beyond repair?

Evri will not deliver it. If you bought from a business, the seller is responsible until the parcel reaches you, so it has to replace or refund the order and deals with Evri itself.

Based on

Evri help centre: I have missed my delivery
Evri help centre: You asked me to contact you
Evri FAQ: Expected delivery time
Evri FAQ: Are diversions guaranteed?
Evri FAQ: Can I collect my parcel?
Evri FAQ: How do I track my parcel?
Evri FAQ: Is this Evri text or email genuine?
Evri help centre: My parcel arrived damaged
Evri: Terms and conditions (compensation, delivery estimates, delivery attempts, claims)
Evri: Track a parcel (tracking stage names such as We're expecting it, We've got it, In transit, Update on your parcel)
Evri guide: How to divert your parcel
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
Evri guide: Parcel cover and how to claim