Evri tracking status
Evri “In transit (at the local depot)”: what it means
The short answer
NormalYour parcel has left the hub and is at, or on its way to, your local Evri delivery depot. It goes out with your courier next, and Evri tells you when it is out for delivery.
When to act: If the status has not changed in 24 hours, file a complaint and we send it to Evri.
Also shown as: “In transit” · “On its way”
What to do now
- 1
No action is needed. Watch for the out for delivery message.
- 2
If you will be out, set a neighbour or safe place, or divert to a ParcelShop or Locker up to 15 minutes before home delivery, if the sender allows it.
- 3
If nothing changes in 24 hours, take a screenshot of the tracking with the date of the last update.
- 4
Still not sorted? File your complaint here. We write it with you and send it to Evri, so you do not have to chase it yourself.
What does “In transit (at the local depot)” mean?
After sorting at a national hub, parcels travel to the depot that serves your area, where they are sorted onto local courier rounds. For ParcelShop deliveries, on its way means the parcel is moving through Evri's depots to your ParcelShop.
You cannot collect a parcel from the depot while it is on a courier delivery. Evri says the courier makes three attempts instead, and you can divert it to a neighbour, safe place, ParcelShop or Locker.
Why does Evri show it?
- Normal progress after sorting at the hub
- The parcel is waiting at the depot for the next courier round
- A backlog at the depot in busy weeks
How long does it last?
The next update is Out for delivery, when Evri sends you a delivery window.
Other Evri statuses
- DelayedKeep an eye on it
- Tracking not updating or not workingKeep an eye on it
- Delivered but not receivedTake action
- Lost parcelTake action
- Ready for collectionTake action
- We've got itNormal
- Delivery attempted or action neededTake action
- Out for deliveryNormal
- We're expecting itKeep an eye on it
- Returned to senderTake action
Who is responsible for a late or missing parcel from Evri?
If you bought it online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act) the goods stay at the seller's risk until they are in your hands, or with someone you named to take them, unless you booked your own courier that the seller did not offer. Retailers have their own contracts with Evri, so for an online order a refund comes from the seller.
If you sent the parcel yourself, your contract is with Evri, under its terms. Standard cover is up to £20 for loss or damage plus a refund of the delivery charge, letterbox-size Postable parcels only get the delivery charge back, and Full Cover bought when booking goes up to £999.
Questions about “In transit (at the local depot)”
What does it mean when my Evri parcel is at the delivery depot?
Your parcel is at the depot that serves your area and will go out with your local courier. Evri tells you when it is out for delivery.
Can I collect my parcel from the Evri depot?
No. Evri says a parcel on a courier delivery cannot be collected from a ParcelShop or depot; the courier makes three attempts instead, and you can divert it.
Will my Evri parcel be delivered today if it is at the depot?
Not necessarily. It is delivered once it goes out with your courier, and Evri tells you when that happens.
Based on
- Evri: Track a parcel (tracking stage names such as We're expecting it, We've got it, In transit, Update on your parcel)
- Evri FAQ: How do I track my parcel?
- Evri FAQ: Can I collect my parcel?
- Evri guide: How to divert your parcel
- Evri help centre: My tracking status hasn't changed in 24 hours
- Evri: Service status
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- Evri: Terms and conditions (compensation, delivery estimates, delivery attempts, claims)
- Evri guide: Parcel cover and how to claim