Evri tracking
Evri tracking statuses explained
Evri, formerly Hermes, describes itself as the UK's largest dedicated parcel delivery company and delivers mainly for online retailers, plus parcels sent through its ParcelShops and Lockers. A parcel is scanned at a depot near the sender, sorted at a national hub, sent to your local delivery depot and handed to a local courier. Tracking moves through set stages, from We're expecting it to Delivered, and a delivery usually comes with a photo as proof.
Every Evri tracking status explained
| Status | What it means | Should you worry? |
|---|---|---|
| Delayed | Evri has your parcel but it will arrive later than planned, for example because a depot or courier round is behind or… | Keep an eye on it |
| Tracking not updating or not working | Your Evri tracking has usually stopped because the parcel is waiting for its next scan at a hub or depot, or because… | Keep an eye on it |
| Delivered but not received | Evri's courier marked your parcel as delivered, to your door, a neighbour, a safe place or through the letterbox, but… | Take action |
| Lost parcel | Evri's tracking has no lost status: a lost parcel's tracking just stops, often at a depot or on Out for delivery. | Take action |
| Ready for collection | Your parcel is waiting for you at an Evri ParcelShop or Locker. | Take action |
| In transit (at the local depot) | Your parcel has left the hub and is at, or on its way to, your local Evri delivery depot. | Normal |
| We've got it | Evri has received your parcel from the sender and is sorting it, at a depot near the sender or at a national hub. | Normal |
| Delivery attempted or action needed | Evri's courier could not deliver your parcel, or Evri needs more information to complete the delivery. | Take action |
| Out for delivery | Your parcel is with your local Evri courier and should arrive today. | Normal |
| We're expecting it | The sender has booked the delivery, but Evri has not received the parcel yet. | Keep an eye on it |
| Returned to sender | Evri is sending your parcel back to the sender, for example after failed delivery attempts, a parcel not collected… | Take action |
Evri delays
Delays build up in the weeks before Christmas, when Evri handles its highest volumes, and in bad weather. When a local area has a problem, Evri's tracking can show a notice that your parcel may be delayed by up to 48 hours, and Evri may send it to a nearby ParcelShop instead.
Is your parcel from Evri late or missing?
What goes wrong with Evri
From 1,136 complaints about Evri filed on Complain.biz. One complaint can mention several problems.
Who is responsible for a late or missing parcel from Evri?
If you bought it online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act) the goods stay at the seller's risk until they are in your hands, or with someone you named to take them, unless you booked your own courier that the seller did not offer. Retailers have their own contracts with Evri, so for an online order a refund comes from the seller.
If you sent the parcel yourself, your contract is with Evri, under its terms. Standard cover is up to £20 for loss or damage plus a refund of the delivery charge, letterbox-size Postable parcels only get the delivery charge back, and Full Cover bought when booking goes up to £999.
Questions about Evri tracking
Why is my Evri parcel delayed?
Common reasons are a hub or depot running behind, network disruption in your area, or the parcel missing your courier's round. Volumes are highest in the weeks before Christmas.
Why is my Evri tracking not updating?
Usually because the parcel is waiting between scans at a hub or depot. A missed scan or a damaged label can also stop it; Evri says a damaged, unreadable or lost label is the most common reason a parcel goes missing.
Evri says delivered but I haven't received it. What now?
Check the delivery photo and map, your household, neighbours and safe place. If you still cannot find it, file a complaint on Complain.biz and we send it to Evri.
What happens if Evri loses my parcel?
If you bought it online from a business, the Consumer Rights Act keeps the goods at the seller's risk until they are in your hands or with someone you named to take them, so the seller owes you a refund or replacement and deals with Evri. If you sent it yourself, Evri's terms decide what it pays you. File a complaint on Complain.biz and we send it to Evri.
How long do you have to collect an Evri parcel?
Evri usually holds a parcel for 10 days at a ParcelShop and 3 days in a Locker, and your collection message shows the exact deadline. After that Evri returns the parcel to the sender.
Based on
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- Evri: Terms and conditions (compensation, delivery estimates, delivery attempts, claims)
- Evri guide: Parcel cover and how to claim