Evri tracking status
Evri “We've got it”: what it means
The short answer
NormalEvri has received your parcel from the sender and is sorting it, at a depot near the sender or at a national hub. Nothing is needed from you; the next stage is In transit to your local depot.
When to act: If it still says We've got it with no new event after 24 hours, file a complaint and we send it to Evri.
What to do now
- 1
Check the time of the latest event. A parcel can wait at a hub between scans.
- 2
For a parcel from abroad, allow time for customs at the Evri gateway.
- 3
Check the delivery date the seller gave you. Evri says next day parcels are delivered within 1 to 2 days and standard parcels within 3 to 5 days.
- 4
If nothing has changed in 24 hours, take a screenshot of the tracking with the time of the last event.
- 5
Still not sorted? File your complaint here. We write it with you and send it to Evri, so you do not have to chase it yourself.
What does “We've got it” mean?
This is the first stage after hand-over. The sender dropped the parcel at a ParcelShop or Locker, or a courier collected it, and Evri scanned it. It then goes through a depot near the sender and a national hub before travelling to your local depot. Parcels from abroad are first held at an Evri gateway in the UK while they clear customs.
We've got it can cover several of these steps, so the date and time of the latest event tell you more than the heading.
Why does Evri show it?
- The sender dropped off the parcel or a courier collected it
- Sorting at the sender's local depot or a national hub
- Customs clearance at an Evri gateway for parcels from abroad
How long does it last?
The parcel should move to In transit as it leaves the hub for your local depot. Evri says next day parcels are delivered within 1 to 2 days and standard parcels within 3 to 5 days.
What people told us about “We've got it”
3 complaints about Evri on Complain.biz quote this status.
According to evri the latest status remains 'We've got it (We've received your parcel at the ParcelShop).
I get a we've got it email and on the tracker, but when i check it later it just says Package returning to sender.
Other Evri statuses
- DelayedKeep an eye on it
- Tracking not updating or not workingKeep an eye on it
- Delivered but not receivedTake action
- Lost parcelTake action
- Ready for collectionTake action
- In transit (at the local depot)Normal
- Delivery attempted or action neededTake action
- Out for deliveryNormal
- We're expecting itKeep an eye on it
- Returned to senderTake action
Who is responsible for a late or missing parcel from Evri?
If you bought it online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act) the goods stay at the seller's risk until they are in your hands, or with someone you named to take them, unless you booked your own courier that the seller did not offer. Retailers have their own contracts with Evri, so for an online order a refund comes from the seller.
If you sent the parcel yourself, your contract is with Evri, under its terms. Standard cover is up to £20 for loss or damage plus a refund of the delivery charge, letterbox-size Postable parcels only get the delivery charge back, and Full Cover bought when booking goes up to £999.
Questions about “We've got it”
What does We've got it mean on Evri?
Evri has your parcel and is processing it at a depot or hub. The heading can cover several steps, so check the time of the latest event.
How long does Evri stay on We've got it?
Evri gives no fixed time, and the heading can cover several sorting steps at depots and a hub. Evri says next day parcels are delivered within 1 to 2 days and standard parcels within 3 to 5 days.
Why is my Evri parcel stuck at the hub?
Often because of high volumes or a label that cannot be read. For parcels from abroad, it may still be clearing customs at an Evri gateway.
Based on
- Evri: Track a parcel (tracking stage names such as We're expecting it, We've got it, In transit, Update on your parcel)
- Evri help centre: My tracking status hasn't changed in 24 hours
- Evri help centre: I need an update on my delivery date and time
- Evri FAQ: What is an Evri gateway?
- Gardening Direct: Understanding Evri tracking events (secondary)
- Evri press release: how Evri tracks down missing or damaged parcels
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until delivered)
- Evri: Terms and conditions (compensation, delivery estimates, delivery attempts, claims)
- Evri guide: Parcel cover and how to claim