While Evri facilitates the delivery of numerous parcels daily, our community has highlighted several persistent problems regarding their service. Frequent complaints include packages being delayed or going missing, parcels being damaged in transit, and difficulties in reaching responsive customer service. Additionally, users report delivery attempts not being made and issues with accurate package tracking.
To mitigate these issues, customers should ensure that they use detailed and clear labeling on their parcels, frequently check tracking updates, and keep all necessary documentation and proof of their transactions. If a problem arises, contacting customer service promptly and keeping a detailed record of interactions will be beneficial. For valuable items, consider buying insurance to protect against potential loss or damage.
Do you have a dispute or had a bad customer experience with Evri? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Evri.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -29% decline in complaints about Evri over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on February 3, 2026
We have received 209 complaints about Evri over the last 12 months. The graph below shows a monthly breakdown.
Curious about Evri's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Evri. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Evri by calling +44-330-333-6556 . If you want to reach out to Evri through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified Evri customers. Search, discuss and connect with other people in our community.
Complaint from C00HHA0580431594 Tracking number provided by Evri on 26 January 2026 about Evri.
I organised a pick up from bodelwyddan castle warners holidays see attached and have never received the goods. I was advised the goods were collected by Evri however your site advised collection then everything went dead. I have... Read more
Complaint from chatters on 25 January 2026 about Evri.
Please deal with this as a matter of urgency, you have picked up my parcel, see attached!!!!!!!! Debenhams haven’t received this back, I require a refund as I have paid for this order and I need compensation for the service I... Read more
Complaint from Numerdziewiec on 25 January 2026 about Evri.
Ordered something on Depop on the 10th of December, seller sent the parcel on the 11th and since 15th of December I have no other update - only status I see is we got it. Today is the 28th and... Read more
Complaint from joni38b on 23 January 2026 about Evri.
non delivery of two items H06GJA0034972328 H06GJA0034397479 they have never tried to deliver these parcels they say one was damaged the other too big!! due dates were 17th jan 21st jan. I had been home 24/7 since 16th... Read more
Complaint from Xiao bai tu on 15 January 2026 about Evri.
It amazes me that the handful number of times I'd returned a feedback from the deliveries made, it never made a difference ie the problem is then repeated. Tonight, a wrong delivery is made and I managed to catch up... Read more
Complaint from Hotcrossman on 15 January 2026 about Evri.
I paid £3.95 on 12th January 2026 for Evri to collect a return parcel to QVC. I was offered two dates 14th and 16th, I chose Wednesday 14th. I kept getting conflicting collection times and, when using the Tracker I... Read more
Complaint from wumpustheblue on 13 January 2026 about Evri.
Can't even deliver a parcel, and sent it straight back to the sender without even attempting a delivery. Read more
Complaint from ABob on 11 January 2026 about Evri.
Never ever deliver! Over Christmas, numerous packages (15 or so) never delivered. Tracking page useless with no updates, then returned to sender as say could not deliver! No one else has a problem - amazon, yodel, Royal Mail all deliver... Read more
Complaint from LGrant1 on 10 January 2026 about Evri.
Evri allegedly attempted to deliver a parcel on 30th December. They haven't attempted again since, the contact service now states that the parcel has been damaged but there's no evidence of this and no reference as to where my now... Read more
Complaint from Wilk on 09 January 2026 about Evri.
My parcel is now delayed by more than 2 weeks. Spoke with a customer service lady Claire who was helpful in the beginning and now she is ignoring all my emails. No update still, no idea where my parcel is. Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
