Evri complaint: Parcel not collected or lost and not had a call back within 24hrs as promised

Complaint from Beccas680 reported on 25 April 2024 about Evri

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My complaint:

I sent an item for delivery at a collection unit where I live on the 12.4.24. States of the item still says waiting for someone to collect today 25.4.24 I’ve contacted evris chatbot and called the number to be told I will hear back in 24hrs that was a week ago and I’ve still heard nothing. So I’ve now lost my item, my money as gave a refund and also the postage which was £4. Absolutely joke of a company.

Suggested solution:

Get me my money back for postage, tell me where the item is if its still in the unit give it back if its lost compensate me.

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