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Evri complaint: Worst delivery company!

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Filed 9 Sep 2024 by Alex

I had a parcel to be delivered from a third party. It was never attempted to be delivered, then showed up on the tracking as customer refused delivery. Tried to get through to someone to ask what was happening, but it is impossible to talk to anyone but a useless bot repeating the same useless answers. Days with no reply, the parcel tracing now says being returned to sender. I sent email complaints and asked numerous times for a call-back to see what is going on but have had nothing and no answer to why my parcel is being returned. The whole process has used up a lot of my time, cause me distress and monetary loss. I get that deliveries don’t always go smoothly, but is it too much to ask for a reply within 5 days.

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