Evri complaint: Tracking number not updating

Name: Tracking number not updating
Item: Evri
Rating: 1
Author: Brenda

Open 9 Sep 2024 42 views Parcel Couriers

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Filed 9 Sep 2024 by Brenda

My item is stuck for two weeks with them. Tracking number says they have it..but hasn’t changed in 2 weeks. chat box goes in circles with an automated set of limited options. Phone is the same, no human to ask for advice. Now I have to refund the buyer and I find myself without the item and without the money

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Case details

Status: Open
Company: Evri
Filed: 9 Sep 2024
Rating: 1/5
Desired resolution: Track my item and if is lost, you refund me my lost item
Problem: Tracking stuck for two weeks
About: sold item parcel
Dealing with it for: 2 weeks

Progress

Filed
Company notified
Company replied
Resolved

9 Sep 2024 Complaint filed and published
9 Sep 2024 Message from Bizzy: we notified Evri about this complaint.

See all 1,111 Evri complaints

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