Evri Complaint Sentiment: Negative

Our sentiment meter has identified a 111% increase in complaints about Evri over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Evri's offerings.

Sentiment data last updated on May 6, 2024

Evri complaint process

Do you have a dispute or had a bad customer experience with Evri? Submit your Evri complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Evri.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Evri complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Evri?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Evri complaints chart

We have received 183 complaints about Evri over the last 12 months. The graph below shows a monthly breakdown.

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Evri complaint statistics

Curious about Evri's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!

222
Total complaints
222
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 222 ratings

How to contact the customer service of Evri?

Below, you will find the contact information for the complaint department of Evri. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+44-330-333-6556
Contact form:

You can contact the customer service of Evri by calling +44-330-333-6556 . If you want to reach out to Evri through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Evri reviews: (222)

Authentic experiences shared by our community for your benefit.

Lost returned goods

Complaint from Astrid 98 on 29 April 2024 about Evri.

Dear Sir / Madam, I am writing to you to raise an issue about: Online shopping The issue that I have experienced was: I sent my return goods to Boohoo via Evri on 6th April. I packaged the parcel securely, and I... Read more

Comments: 0
Rating:

Evri payment section not working

Complaint from Suzanne@66 on 29 April 2024 about Evri.

I have tried several times to book a package online and all works fine until I get to the payment section where nothing happens and I'm unable to complete the booking. The website states that there are no problems, but... Read more

Comments: 0
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Not delivered parcel

Complaint from Emi0095 on 27 April 2024 about Evri.

My parcel has been marked off as “delivered” at the local Evri shop however, when I go collect it it’s not there . No hell from anymore and no refund! Read more

Comments: 0
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Parcel damaged in transit by Evri, in their words.

Complaint from T. robinson on 26 April 2024 about Evri.

Sent a parcel to eBay customer. Should have taken 2 days to get there. On the 5th day, the tracking says that the parcel has been damaged in transit, so they have admitted to liability. Tried to contact them via... Read more

Comments: 0
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Missing delivery

Complaint from Plumbob on 24 April 2024 about Evri.

Evri stated parcel would be delivered 23rd April. Waited all afternoon, no delivery. App updated morning after stating parcel was left with neighbour. No number and no card behind door. Evri's chat bot useless. Read more

Comments: 0
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Missing/Lost parcel

Complaint from Errol on 23 April 2024 about Evri.

P4367972 tracking no. parcel was collected from seller in Derby to be delivered to Rochester Kent3 weeks ago. I have had one call from you saying you lost the parcel.I fiiled in claim form and had no response from you as I... Read more

Comments: 0
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Would give zero stars if I could.

Complaint from nikolai on 23 April 2024 about Evri.

Literally the worst service I think I've ever had the displeasure of being forced to use. Seller sent my item through Evri (which I would have paid EXTRA to avoid because they're so awful) and not only did the delivery... Read more

Comments: 0
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You damaged my parcel

Complaint from Abbie93 on 23 April 2024 about Evri.

I sent a camera very well bubble wrapped to someone and it was damaged by your company. I want you to return the amount of £98.49 that I sold the camera for. Read more

Comments: 0
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Trying to get onformaion on a delivery

Complaint from Anneli on 23 April 2024 about Evri.

We sent a parcel on the 18/04 to a customer . Today the 23/04 it still has not been received and no real satisfactory update . Worst of all you can not call you company and talk to... Read more

Comments: 0
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