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Evri complaint: Item not delivered to customer

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Filed 22 Mar 2024 by Rachel

We posted the item (a Warhammer set) to the customer. The tracking shows that it was held at EVRI for a while, was damaged and relabelled. It was marked as return to sender, then sent onto the the customer. Only the customer never received it.
At the same we (a games shop recieved a set of roof bars for a Ford Mondeo, marked RTS ( I assume standing for return to sender). We never sent roof bars, or orderd any, but we need to find the Warhammer set.

The item was sold through eBay who have refunded the customer – leaving us £100 out of pocket.

Evri complaint: Item not delivered to customer
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