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Evri complaint: H04YKD0001493954 Return not completed – no progress in resolution for one mo th

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Filed 5 Oct 2024 by Rahul

Hi,

I made my return to birkenstock by generating a return label from Evri. The return was successfully picked up by evri however it’s been over one month and the parcel return is still not completed. I used the chat bot functionality and call option, for both of them i’m receiving a systematic response to contaxt retailers. Further i see no email address available to address the issue from evri.

The retailers team is quite responsive and ed that since the return label was not genreated from them they will not be able to assist and this needs to be sorted by evri.

I’m unable to understand how do I resolve this , since evri has my parcel they should be ideally be reviewing this.

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