Evri complaint: Evri delivered somewhere my package and doesnt tell me where it is

I was unemployed, and just recently got a job. It is fully office-based, so the Jobcentre offered me some office clothes. They order it for me and I can pick up near my office.

It sounds easy. I ordered from the HM website, but the order also included an Other Stories and an Arket item (same company.
So I was supposed to receive 3 packages.
HM arrived at the HM store and I collected without any issue.
The others were supposed to arrive at a local Parcel shop. But I never received a reminder.

After a few days, I checked the tracker and it said it was delivered a week ago, but when I used the postcode it did not recognise it. It is the postcode from the order, aka where it suppose to be
I went to the pick-up point (twice) and asked the person there if he had my package. HE denies it.

I have called Evri twice, not reply.
I tried to talk to the chatbot, but It didn’t help because i didn’t have the correct postcode.
I do not know where is my package or what happened to it