Evri complaint: Courier doesn’t bother to attempt delivery

Since the end of November 2023 only one parcel out of 13 has been successfully delivered to me. Parcels are apparently received at the depot but the courier checks the parcel back in saying that they have had access issues or cannot find my property. I believe the courier is not even attempting delivery and I know this because I have a security camera. Also the times logged on the tracking system show only 15 minutes between the parcel being logged as having been routed for delivery to it being checked back in. The quickest time to get to my property from the local hub in Warrington is 50 minutes on a week day.

I know the couriers are self employed but I think they are rejecting parcels for a more expedient route and giver number of parcels delivered. There is no way than 12 parcels could not have been delivered over the last two months. All end up being returned to sender. Chatbot file to escalate issues, no one calls from customer service. I’ve raised more than 30 enquiries! And no Evri do not respond with 24 hours, nor do they even contact you despote repeated requests for a customer service representative to call me. I’m furious. I will never use Evri now and nor will I order from any company using them either. It’s just not worth the stress not having the parcels delivered and having to wait an awfully long time for a refund from the sellers.