Evri complaint: No delivery for weeks and STILL waiting

Originally got great news that my parcel was finally out for delivery. Waited in all day. 8pm comes and it has updated to sorry it couldn’t be delivered today but will arrive the next working day. Waited in the next day and nothing.

Contacted the retailer who advised I had to wait a week from the delivery date before they could investigate (within this week it was stuck on next working day).

A week passes so I contact the retailer. The next day I check again and it says delivering today. Got someone to wait in all day while I was at work and still nothing arrives. It is now gone midnight, well past their 8am-8pm delivery times, but the parcel still seems to say delivering today.

One last thing that I have no idea about until something arrives… I say parcel but i actually have 2 separate orders from the same retailer so 2 parcels. Both with their own tracking number, both originally sent from the retailer the same day, both originally due to arrive the same day. Now one is stuck on arriving today which it hasn’t, and the other is stuck on next working day. I have no idea if anything will ever arrive and whether it will be one or two parcels.