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Evri complaint: NON DELIVERY

Open 99 views Parcel Couriers
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Filed 19 Nov 2022 by Charlotte

TRACKING NO; T00H2A0204966338

Parcel meant to be delivered 15.11.22 advised out for delivery, was rescheduled later that day then advised later on in the evening that the parcel would be delivered on the next working day. This should have been the 16th (Wednesday) however have heard NOTHING. No update on the app and no answer on the customer service line chat bot.
I have tracked my parcel today Sat 181122 and found the exact same thing happened yesterday?!

How can the parcel just not be delivered? I waited in work for hours after my finish time on Tuesday 15th to ensure I did not miss this parcel. Your company puts the retailers you work for in a bad light that they actually deal with someone as unprofessional as you.

Disappointing service. Again, the exact same as Hermes. You can’t change customer perception of a company by changing the name and not improving the service being given.

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