Evri complaint: Lost parcel and dodgy attempted delivery

Evri was supposed to deliver my parcel on the 20th of January. I waited at home all day.
However when I checked the tracking website it showed that they attempted to deliver it but there was no one at home and also no safe places.
Their proof was a black picture and the GPS showed the wrong house. And they never tried to redeliver it.

After trying to get in touch with a human and not a bot customer service for days, I got a reply saying they would look into it but surprise, they had lost the parcel.
I was told to speak to the seller and get a refund from him (as if it was his fault or something…).

The seller was fully aware of this situation as I had been in contact with him the whole time.

Anyways, the seller has been trying to solve this issue with Evri (the parcel was insured) but they are just ignoring him and he doesn’t know what to do anymore.

Thank you Evri, not really.