Filed 16 Mar 2023 by Bogdan
Hello,
I’ve returned a parcel to Sports Direct using Evri service on 15th February this year.
I went to the off licence shop with the QR code I scanned and left the parcel there.
The parcel never arrived to destination.
The only way to contact Evri (ex Hermes) is by a chat with a robot that’s keep asking for the tracking no and I’ve got the same message: your parcel has been delayed more than 5 day and we will investigate. They have a phone no that does the same thing.
The only e-mail adress I found to contact them replays that it’s the old e-mail. There is no way to speak to a person or to make a claim.
The value of the parcel is £142
I attached the invoice and the tracking no below.
Can you please advice me what to do.
Thank you
I’m looking forward to hear from you
Kind regards,
Bogdan Valentin Adascalitei
07908574655
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