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Evri complaint: Evri has lost my parcel and are now no contact

Open 33 views Parcel Couriers
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Filed 1 Oct 2024 by sundeep

Posted a package at a Royal mail branch, who then posted via Evri which I didn’t know about. Followed the tracking and they claimed they tried and failed to deliver. The place I posted to is open 24hrs so that clearly didn’t happen.

They then claimed they were getting round to trying again, and I kept getting automated messages about doing an investigation at the depot site. Until finally claiming I should seek a refund from Royal Mail while they conduct an investigation.

And thats it, at no point did I interact with a human, there is no way to get to the complaints section I am effectively blocked off from them while my parcel is god knows where

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