Evri complaint: lost parcel and refusal to compensate

Name: lost parcel and refusal to compensate
Item: Evri
Rating: 1
Author: Stephen

Open 29 Sep 2024 37 views Parcel Couriers

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Filed 29 Sep 2024 by Stephen

Sent a gift from UK to NZ, on arrival in NZ the parcel went ‘missing’ I have had no information about what happened, cannot contact Evri on any platform and they are refusing to pay compensation as they do not accept my proof of value despite paying for insurance.

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Case details

Status: Open
Company: Evri
Filed: 29 Sep 2024
Rating: 1/5
Desired resolution: Find my parcel and deliver it or pay out the compensation and delivery charge
Problem: Lost parcel, compensation claim refused
About: international gift parcel

Progress

Filed
Company notified
Company replied
Resolved

29 Sep 2024 Complaint filed and published
29 Sep 2024 Message from Bizzy: we notified Evri about this complaint.

See all 1,111 Evri complaints

Discussion

1 comment

Steve Connochie 3 Oct 2024

Parcel was delivered yesterday so I'm greatful for that. Only 22 days late and a lot of grief and stress to contend with.

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