Evri complaint: Lost parcel, no resolution and no contact from Evri.

I have tried every possible Channel to rectify my missing parcel situation. I was a second time customer of EVRI due to me recently selling frequently through eBay and other sites.

I’m having a terrible experience.

The parcel was posted a month ago tracking ref: H0067A0158236945.

This has been lost in the network. I have had to refund the buyer and it has affected my feedback score on eBay.

This is made worse by Evri not recognising its own tracking number and not allowing the customer to be transferred and no other way to make contact, really is this how an Internation company operates?
Chat bot Ezra repeats itself saying we haven’t delivered etc and then ends the chat with Jo escalation or way to speak to a human.

No one has attempted to contact me even though I have escalated the matter over 7 times.

I am now out of pocket and extremely disappointed.

Have you tried to use the Evri portal in the case of a missing parcel and unrecognised tracking number? The process is not fit for purpose and I feel like I have fraudulently had my money taken without a service being provided and no way to complain.

If you check Fb page it is peppered with comments from people who have had the same awful service and missing parcels with no resolution or contact.

The time this is taking up is not acceptable and I’m sure you would feel the same.

It’s now about principal and I won’t let the matter lie.

Please contact me or have a representative contact me asap as I am now escalating this through other Channels as well as leaving reviews where possible.