Evri complaint: Missing International Parcel

I have sent a parcel via a sale on Etsy, but unfortunately, the parcel has been missing since 1 March. I had dispatched two parcels to the same address; one was received successfully, but the whereabouts of the other remain unknown.

Could you please check the tracking information for this parcel? The tracking number is H045HC0006754537. I am quite concerned as the contents of the parcel are valued at around £600, and my client has already paid for this item. It is important that the parcel either be delivered to the recipient or returned to me as soon as possible. Alternatively, I would appreciate a refund for the full value of the parcel so I can issue a refund to my client. It seems unfair for the financial loss to be borne by me when I have taken all necessary precautions in sending the item.

I have encountered difficulties in reaching out to the Evri helpline, as both chat and phone support seem to be automated. The parcel was sent from the UK to the USA.

The intended delivery address is in Bronx, NY. The contents include 30 plates valued at £617. I have also attached a screenshot of the Etsy receipt for verification purposes.

I kindly request your assistance in resolving this matter promptly.