Evri complaint: fraud

I reviewed the items excluded from compensation and found that the problematic product does not appear on your list. All the information has been explained to you and we don’t need to talk on the phone. The damaged product is made of plastic and light metal and is very strong. I demand from you that the compensation of £9.95 be paid and you do not make excuses.Your employee Aamirah from Evri Executive Team claims that plastic solar garden lights are excluded from compensation. I researched that Glass items or breakable items that contain glass parts are without compensation but the problematic item is made of clear plastic and light metal. I have been your customer for a long time and I am familiar with the requirements. Your employee Aamirah from Evri Executive Team does not follow the damaged product protection policy this is a scam. I trust you as a reliable supplier and you justify yourself and invent that the product is not subject to compensation, this is a fraud. I also claim compensation for moral damages.