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Evri complaint: not honouring their insurance and ignoring my emails and complaints

Open 104 views Parcel Couriers

Filed 5 Jun 2023 by Guy

Someone bought an item from me on eBay, priced at £100, so I paid for delivery and insurance on top. The item was returned damaged and I returned the money to the buyer.
I lost money for delivery, insurance and the item not selling.
I opened up a dispute with Evri back in January and received an automated email explaining that someone would be in touch, I haven’t heard anything since.

What can I do?

Many thanks

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