Evri complaint: parcel delivery

Complaint from Matthew Curran reported on 22 April 2024 about Evri

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My complaint:

I received a email that my package was out for delivery and a time for my delivery it was between 15.30 and 17.30 then I got a message it said there was a problem and could not deliver and that they would deliver next working day but no delivery next day I called customer service and chat line no help from them calling customer service not even a human it told me to contact supplier for refund wy should I have to contact supplier if AVRI have got my parcel and all tracking was done and they said it was out for delivery

Suggested solution:

delivery of my parcel as they obviously have it

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