SpeedX tracking status

SpeedX “Attempted Delivery”: what it means

The short answer

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A driver had your package on the vehicle but could not deliver it, often because of access or a closed building. SpeedX says a corrected address or delivery note should bring it back within 1 to 2 business days.

When to act: If no new Out for Delivery line appears after 2 business days, or you were there and the way in was open, file a complaint and we send it to SpeedX.

Also shown as: “Last Mile Attempted” · “Attempted Delivery: No access” · “Attempted Delivery:Building Closed/Weekend/Holiday” · “The package is undeliverable and schedule to redelivery”

What to do now

Read the reason after 'Attempted Delivery' on the tracking page: no access, a closed building or the address.
Check the delivery address you used at checkout, including the apartment number and ZIP code.
Add a gate code, access note or business hours to your delivery instructions on the SpeedX tracking page. SpeedX says they reach the driver in real time.
If you were there, check any doorbell camera and ask a neighbor or front desk whether anyone saw a driver.
Screenshot each attempt with its date and time.
Still not sorted? File your complaint here. We write it with you and send it to SpeedX, so you do not have to chase it yourself.

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Missed delivery or a card left with another courier

What does “Attempted Delivery” mean?

SpeedX says 'Attempted Delivery' means your package was loaded into a delivery vehicle but could not be delivered to the final destination. It names four reasons: a problem with the address, no access to the location, no safe place to leave it, or a closed business. The line usually names one, such as 'Attempted Delivery: No access' or 'Attempted Delivery:Building Closed/Weekend/Holiday', under the heading Last Mile Attempted with an Issue Reported banner. By an access issue SpeedX means an apartment complex, a gated community, construction or weather.

The note 'The package is undeliverable and schedule to redelivery' sounds final, but it says a new attempt is planned. That is not a guarantee: in one tracking history the package went back to the facility and was delivered on the next run two days later, and in another no later scan appears. SpeedX's published agreement with shippers sets a maximum of two attempts, with more charged to the shipper, while another clause allows two more after the first. If delivery still fails within 14 days of the first scan into its network, it treats the package as abandoned. Its terms also say its liability ends when a package goes back to the sorting center for reasons such as a wrong address, no gate access or outside business hours.

Why does SpeedX show it?

The driver could not get through a gate, lobby or apartment entrance
The building or business was closed, or it was a weekend or holiday
A problem with the address, such as a missing apartment number
No safe place to leave the package
An adult signature was needed for an age-restricted item
Construction or weather blocked the way

How long does it last?

SpeedX says the package should be re-delivered within 1 to 2 business days once corrections or instructions are in. In one tracking history, the next Out for Delivery came about a day and a half after the attempt. SpeedX's agreement with shippers treats a package it still cannot deliver 14 days after its first scan as abandoned, and provides for returns to the sender after failed attempts.

Other SpeedX statuses

All SpeedX statuses →

Who is responsible for a late or missing package from SpeedX?

If you bought it online from a business, the seller chose SpeedX and is its customer, so a late, lost or misdelivered order is in most cases for the seller to put right. SpeedX says it cannot accept claims from the person receiving a package, and leaves refunds and replacements to the merchant. On a marketplace, the platform's own rules decide refunds. Temu's shipping page gives 90 days from the order date to report a package that did not arrive or is marked delivered. Shein's gives 45 days from the payment date for a package that has not arrived, and 45 days from the delivery date on the tracking page for one marked delivered. Vinted gives 2 calendar days from its message that the order should have been delivered or seems lost.

If you sent the package yourself, that normally means a Vinted label, and Vinted says it compensates sellers for lost or damaged packages that were packed properly. SpeedX's other customers are businesses, and its two published documents differ. Its claims terms let only the party paying the shipping charges claim, between 10 and 21 days after the package enters its network, for a credit of up to $30 per package. Its parcel services agreement gives 7 days from receipt at its facility and caps its liability at $50 per package.

Questions about “Attempted Delivery”

What does 'Attempted Delivery: No access' mean on SpeedX?

The driver had your package but could not reach your door. SpeedX lists apartment complexes, gated communities, construction and weather as typical causes. A gate code or access note in your delivery instructions gives the next driver what they need.

Why does SpeedX say attempted delivery when I was home?

SpeedX says the attempt means the package was on a vehicle but was not delivered, and it accepts that people dispute these. Keep any doorbell footage and a screenshot of the line, then file a complaint on Complain.biz and we send it to SpeedX.

What does 'The package is undeliverable and schedule to redelivery' mean?

Despite the wording, it says another attempt is planned, not that the package is lost. We saw it on every attempted delivery we read. In one tracking history the package was delivered two days later, and in another no later scan appears, so keep watching.

How many times will SpeedX try to deliver?

SpeedX's published agreement with shippers sets a maximum of two attempts, with more charged to the shipper, while another clause allows two more after the first. One tracking history shows one failed attempt and a delivery on the next run. After a failed attempt, the package can also go back to the shipper.

Based on

SpeedX: Customer Service and Support (attempted delivery, access issues, re-delivery in 1 to 2 business days)
SpeedX: Parcel Services Agreement (delivery attempts, 14 days, abandoned parcels)
SpeedX tracking pages: event histories of individual packages
SpeedX: Terms and Conditions (when liability ends)
SpeedX: Customer Service and Support (no claims from recipients, merchant handles refunds)
SpeedX: Terms and Conditions (who may claim, 10 to 21 days, $30 per package)
SpeedX: Parcel Services Agreement (7 days, $50 per package)
Temu: Shipping info (90 days from the order date)
SHEIN USA: Shipping Information (45 days)
Vinted: Refund Policy (2 calendar days)
Vinted: SpeedX shipping (compensation for packages packed properly)