Yodel tracking status

Yodel “Delivery attempted”: what it means

The short answer

Take action

The driver could not deliver your parcel. InPost, which now runs Yodel, usually moves it to a nearby InPost Locker or Shop and tells you where, with 3 days to collect, or tries your home again if it is too big for a locker.

When to act: If you were in when the attempt was logged, or the parcel is not with a neighbour, in a safe place or at a locker, file a complaint and we send it to Yodel.

Also shown as: “Delivery attempted, card left” · “Delivery attempted, we will reschedule” · “Delivery attempted, please webchat us” · “Sorry, we couldn't deliver to you today. Please check back for updates” · “Sorry, we couldn't deliver your parcel to you today. Please check back for updates”

What to do now

Check the tracking and your messages to see whether the parcel went to a neighbour, a safe place or an InPost Locker.
In the InPost app, set a safe place or choose 'Deliver to Locker' if that option is offered.
If it was moved to a locker or shop, collect it within 3 days with your code or the app's Remote Opening.
If you were in and nobody came, note the time you were home and screenshot the attempt in the tracking.
Do not go to the depot: InPost says its depots and sorting centres are not open to the public, so use the options in the InPost app.
Still not sorted? File your complaint here. We write it with you and send it to Yodel, so you do not have to chase it yourself.

Start my complaint

Missed delivery or a card left with another courier

What does “Delivery attempted” mean?

A delivery attempt is logged when nobody can take the parcel and there is no suitable safe place or neighbour. You may get a calling card, and InPost also tells you by email, text or app notification where the parcel has gone. If the parcel fits and a nearby locker has space, InPost usually redirects it to an InPost Locker or Shop within 750 metres of your address.

If you were in and nobody knocked, check the tracking for a neighbour, safe place or locker first. 'Sorry, we couldn't deliver to you today' does not always follow an attempt. In one history on Yodel's own pages it appeared on the morning the parcel reached the depot, with no driver line before it, and the parcel went out with a driver two days later.

Why does Yodel show it?

Nobody was in to take the parcel
The parcel needed a signature
The driver could not get into the building
There was no safe place that met the guidelines
The driver did not knock or logged the attempt wrongly

How long does it last?

After a failed attempt, InPost usually sends the parcel to a nearby InPost Locker or Shop within 750 metres and tells you where, as long as it fits and a nearby locker has space. If it is too big for a locker, InPost usually tries your home again. A parcel moved to a locker or shop must be collected within 3 days or it goes back to the seller, and InPost cannot send it on to your home again.

Other Yodel statuses

Your parcel is in transitNormal
At our national hubNormal
We have itKeep an eye on it
Your parcel has been delayedKeep an eye on it
Out for deliveryNormal
Delivered but not receivedTake action
No update or parcel missingKeep an eye on it

All Yodel statuses →

Who is responsible for a late or missing parcel from Yodel?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, which now runs Yodel, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “Delivery attempted”

What happens if I miss a Yodel delivery?

InPost usually sends the parcel to a nearby InPost Locker or Shop and tells you where, and you then have 3 days to collect it. If the parcel is too big for a locker, the driver usually tries your home again.

Yodel says delivery attempted but no card was left. What should I do?

Check the tracking and your email, texts and app notifications for a neighbour, safe place or locker first. If you were in and saw nobody, file a complaint on Complain.biz and we send it to Yodel.

Can the Yodel driver come back today?

Usually not, because drivers follow set routes. In the InPost app you can divert the parcel to a locker or set a safe place, if those options appear.

How many times will Yodel try to deliver?

InPost does not publish a fixed number. After a failed attempt it usually moves the parcel to a nearby locker or shop, tries your home again only if it is too big for a locker, and returns parcels it cannot deliver to the sender.

Based on

InPost: Yodel by InPost help (move to InPost, tracking, collection, claims)
InPost: Parcel redirection (home deliveries moved to a nearby locker or shop)
InPost help: Why has my parcel been sent to an InPost Locker instead of my home?
Yodel by InPost help centre (legacy page): Tracking shows a missed delivery attempt but I was in
InPost help: Can I collect my parcel from a depot or sorting centre? (not open to the public)
InPost help: Why didn't you try delivering again the next day? (locker after a failed attempt, 3 days to collect)
InPost help: Can I have my parcel redelivered to my home instead? (no second redirection)
Yodel by InPost: tracking pages on yodel.co.uk, archived copies (journey bar, headers and event lines)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
InPost: Terms of Service (compensation and extra cover)
InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)