Yodel tracking status

Yodel “We have it”: what it means

The short answer

Keep an eye on it

Yodel, now part of InPost, has your parcel in its network, most often at your local delivery depot waiting for a van. If it loops between 'being loaded' and 'arrived at the depot', it was loaded but not delivered that day.

When to act: If the status has not changed for 72 hours, or the loop repeats for more than 2 working days, file a complaint and we send it to Yodel.

Also shown as: “We have your parcel. Check back for updates” · “Your parcel has arrived at your local depot” · “Your parcel has arrived at the local delivery depot” · “Your parcel is being loaded. Check back for updates shortly.”

What to do now

Read the detailed line under 'We have it' on the InPost tracking page to see where the parcel is.
In the InPost app, set a safe place or divert the parcel to an InPost Locker if that option appears.
If the parcel loops between 'being loaded' and 'arrived at the depot', note each date it happens.
Keep a screenshot of the full tracking history with your parcel number and order number.
Still not sorted? File your complaint here. We write it with you and send it to Yodel, so you do not have to chase it yourself.

Start my complaint

What does “We have it” mean?

'We have it' is a milestone heading, not a single event. It covers everything from the first scan to the local depot, so the useful detail is in the line underneath, such as 'Your parcel has arrived at your local depot'. A retailer that uses InPost home delivery notes that the same heading can also cover a delay, an address query or a missed delivery.

In busy weeks a common pattern is a loop: 'Your parcel is being loaded' in the morning, then 'Your parcel has arrived at the local delivery depot' again that night. That means the parcel was loaded for a round and came back undelivered. One Yodel customer's tracking showed this loop for about two weeks before Christmas.

Why does Yodel show it?

A normal wait at the local depot before the next delivery round
The van ran out of time and brought the parcel back
A peak-season backlog at the depot
An address query or missing details
A missed delivery that was not clearly logged
The parcel was dropped off at a shop and has not been picked up by a courier yet

How long does it last?

Most parcels go out for delivery on the next working day after reaching the local depot. If you see the loading loop, expect another attempt the next working day; in peak weeks the loop can repeat for several days.

Other Yodel statuses

Your parcel is in transitNormal
At our national hubNormal
Your parcel has been delayedKeep an eye on it
Out for deliveryNormal
Delivery attemptedTake action
Delivered but not receivedTake action
No update or parcel missingKeep an eye on it

All Yodel statuses →

Who is responsible for a late or missing parcel from Yodel?

If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.

If you sent the parcel yourself, your contract is with InPost, which now runs Yodel, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.

Questions about “We have it”

What does 'We have it' mean on Yodel tracking?

Yodel, now InPost, has scanned your parcel and it is in the network, usually at a hub or your local depot. The line underneath shows the latest event.

Why is my Yodel parcel stuck on 'We have it'?

It can be waiting at a depot, delayed by a backlog, held over an address query or, in some cases, lost. InPost treats 72 hours without an update as too long.

Why does my parcel keep saying 'being loaded' and then 'arrived at the depot'?

The parcel was loaded for delivery but came back to the depot, often because the driver ran out of time. It usually goes out again the next working day.

Can I collect my parcel from the Yodel depot?

No. InPost, which now runs Yodel, says its depots and sorting centres are not open to the public. If the InPost app offers it, divert the parcel to an InPost Locker, or set a safe place for the delivery.

Based on

Gardening Direct: Understanding tracking events ('With Sender' and 'We Have It' on InPost home delivery)
Complain.biz customer complaint with a full Yodel tracking history (loading loop before Christmas)
InPost: Yodel by InPost help (move to InPost, tracking, collection, claims)
InPost help: Can I collect my parcel from a depot or sorting centre? (not open to the public)
Reddit r/vinted: Yodel lost my parcel, stuck on 'we have it' after a shop drop-off
Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
InPost: Terms of Service (compensation and extra cover)
InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)