The driver said he has tried to deliver my parcel twice and left calling card he has not tried to deliver and he has not left any calling cards this parcel was for a birthday present Read more
Yodel Complaints Service & Advice
Most Common Yodel Complaints and Tips
While Yodel handles a significant number of deliveries, complaint data from our community has flagged several recurring issues with their services. Common complaints include parcels being delivered late or not at all, incorrect delivery notifications, and difficulty tracking parcels. Customers also report damage caused by delivery drivers, missing parcels, and even misuse of email addresses.
To avoid these issues, we strongly advise customers to provide clear, detailed delivery instructions and monitor their package's tracking information closely. If problems arise, contact customer service right away, document all interactions, and gather proof such as photos and videos to support your case. Additionally, consider purchasing insurance for valuable items to protect against damage or loss.
How and why file a complaint about Yodel?
Do you have a dispute or had a bad customer experience with Yodel? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Yodel.
Yodel Customer Sentiment: Neutral
Our sentiment meter has detected that Yodel complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Yodel, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
Yodel complaints chart
We have received 0 complaints about Yodel over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Yodel complaint statistics
Curious about Yodel's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
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Total complaints
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Open Complaints
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11 ratings
How to contact the customer service of Yodel?
Below, you will find the contact information for the complaint department of Yodel. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+44-755-0117
Contact form:
You can contact the customer service of Yodel by calling +44-755-0117. If you want to reach out to Yodel through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Yodel: (11)
Helpful experiences shared by verified Yodel customers. Search, discuss and connect with other people in our community.
Parcel is late
Complaint from LaneH on 20 December 2022 about Yodel.
I do not mind waiting for a parcel particularly as it is seasonal demand. However, after nearly 3 weeks I still haven't had my parcel. I do not blame the drivers, I blame the management. Here... Read more
Undelivered but delivery notice sent
Complaint from smicky55 on 08 September 2022 about Yodel.
I received a delivered notice but never received the package. I contacted Yodel tracking and was told that the package had been delivered to a greenhouse at my location - I DONT have a greenhouse. It is impossible to get a... Read more
Tracking my parcel
Complaint from CROSS on 24 July 2022 about Yodel.
I received an email that my order from YOURS is on the way. I tried to track where the order is because i need the order and paid for quick delivery. I got another email saying it has been... Read more
Parcel left on doorstep in full view. No attempt made to leave with a neighbour or find a safe place to leave it. Cameras on the front and back of the house show the delivery person was only interested in taking a... Read more
Missing Parcel not delivered
Complaint from jim89 on 22 September 2021 about Yodel.
I received a card from one of your drivers on Saturday 18th September about a parcel, it needed a signature and I was out when the delivery was attempted, it said Yodel would re-deliver on the next working day and... Read more
misuse of email address
Complaint from mills on 27 November 2020 about Yodel.
I received emails from Yodel about a delivery made on 27 November 2020. I have never used Yodel and did not expect or receive a delivery from them. I requested more details about who was fraudulently using my email... Read more
Flowers ordered for a friend whose father had died,not delivered on time, driver was a couple of streets away and then was delayed, of able to get to talk to anybody just an automated service which is now any... Read more
The delivery driver had damage my letter box on my door
Complaint from Alfred on 24 January 2019 about Yodel.
The Yodel delivery driver, try to force a big parcel into my letter box on my door, now the letter box is damaged Read more
Wrong size
Complaint from Ian munro on 09 January 2019 about Yodel.
Have been sent wrong size the jacket has had the size cut out and the item was put in a xxl bag l ordered a large size this a small size Read more
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