My complaint:
I received emails from Yodel about a delivery made on 27 November 2020. I have never used Yodel and did not expect or receive a delivery from them. I requested more details about who was fraudulently using my email address from Vivek Kumar1 via the webchat facility. This person just kept asking for my name and address.
Suggested solution:
Yodel must provide details of the person fraudulently using my email address for the police to follow up.
