My complaint:
I received a card from one of your drivers on Saturday 18th September about a parcel, it needed a signature and I was out when the delivery was attempted, it said Yodel would re-deliver on the next working day and attempt three deliveries in total.
I stayed in all day on Monday 20th and Tuesday 21st and nothing, no van, no delivery, no card or cards were left, I tried to track the parcel it said it was out of delivery so not helpful and did not receive any information on expected time of delivery, so a pretty poor tracking service. If a 2nd or a 3rd delivery attempt had been made a card would of been left, wondered it? And no van, no driver has been seen in the area from Yodel, so they have not even tried to deliver it.
I can’t get through to speak to anyone as the 0800 157 7777 number is not automated, and directs you the website I’ve been on which is of no help what so ever, the same for other telephones numbers for complaints and customer service numbers. The online robotic automation suggests the parcel has failed to be delivered and returned to the local depot, which is over 30 miles away in Selby, despite not receiving a card to say three attempts had been made to deliver. The driver is lying to you about this and lying to us.
It’s a parcel containing study material for Open University so it’s very important to me, and your service has let me down.
My parcel reference number and address are as follows:
Parcel Reference: 53172090
Address:
57 Cranham Grove,
Hull,
HU7 4QB
Regards,
James.
Suggested solution:
Ensure that a driver delivers the parcel to me and ensure it is received properly, the driver actually visits the house, knocks on the door and hands to parcel to me so I can sign for it.
