Yodel complaint: Parcel is late

I do not mind waiting for a parcel particularly as it is seasonal demand. However, after nearly 3 weeks I still haven’t had my parcel. I do not blame the drivers, I blame the management. Here is a summary. I think the service is poor

191222
07:16
Your parcel is being loaded. Check back for updates shortly.
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181222
21:36
Your parcel has arrived at the local delivery depot
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181222
01:42
Your parcel has arrived at the local delivery depot
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141222
07:17
Your parcel is being loaded. Check back for updates shortly.
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141222
06:05
Your parcel has arrived at the local delivery depot
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081222
07:46
Your parcel is being loaded. Check back for updates shortly.
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071222
23:10
Your parcel has arrived at the local delivery depot
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071222
07:49
Your parcel is being loaded. Check back for updates shortly.
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061222
23:24
Your parcel has arrived at the local delivery depot
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061222
07:35
Your parcel is being loaded. Check back for updates shortly.
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051222
23:51
Your parcel has arrived at the local delivery depot
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051222
07:20
Your parcel is being loaded. Check back for updates shortly.
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041222
21:38
Your parcel has arrived at the local delivery depot
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041222
06:27
Your parcel has arrived at the local delivery depot
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041222
05:53
Your parcel has arrived at your local depot
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031222
18:09
Your parcel is at our national hub
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021222
00:00
We’re expecting your parcel from your sender. We will provide updates here once we receive it.