Yodel tracking status
Yodel “At our national hub”: what it means
The short answer
NormalYour parcel has reached one of Yodel's central sorting hubs, such as Wednesbury in the West Midlands, where it is sorted for your local delivery depot. It usually moves on within a day.
When to act: If the national hub scan is still the latest update after 72 hours, file a complaint and we send it to Yodel.
Also shown as: “Your parcel is at our national hub”
What to do now
- 1
Track the parcel on the InPost website or app, where Yodel parcels now appear.
- 2
Wait for the local depot scan, which usually follows within a day.
- 3
If the InPost app offers it, divert the parcel to an InPost Locker or set a safe place.
- 4
Keep a screenshot of the tracking history and note your parcel number, your order number and the date of the hub scan.
- 5
Still not sorted? File your complaint here. We write it with you and send it to Yodel, so you do not have to chase it yourself.
What does “At our national hub” mean?
The national hub is a large sort centre, not a delivery office. Parcels arrive from retailers' warehouses and drop-off points, are sorted by postcode and go by truck to the delivery depot that covers your address. Wednesbury in the West Midlands is one of Yodel's main hubs.
The hub's town tells you nothing about where your parcel will be delivered from. On older Yodel tracking the next normal scan was 'Your parcel has arrived at your local depot'. Yodel parcels are now tracked by InPost, where hub and depot scans usually sit under the 'We have it' heading. If the hub scan is the latest update for several days, the parcel may have missed a scan or be caught in a backlog.
Why does Yodel show it?
- Normal sorting between the sender and your local depot
- The parcel is waiting for the next truck to your area
- A backlog in peak weeks such as Black Friday or the run-up to Christmas
- A missed or unreadable scan
- Delays in part of the network, which InPost posts on its service update page
How long does it last?
The next update is usually a local depot scan, often the next morning, followed by delivery that day or the next working day.
Other Yodel statuses
- Your parcel is in transitNormal
- We have itKeep an eye on it
- Your parcel has been delayedKeep an eye on it
- Out for deliveryNormal
- Delivery attemptedTake action
- Delivered but not receivedTake action
- No update or parcel missingKeep an eye on it
Who is responsible for a late or missing parcel from Yodel?
If you bought online from a business, the seller is usually responsible until the parcel reaches you. Under UK consumer law (the Consumer Rights Act), the goods stay at the seller's risk until you have them, unless you chose and booked the courier yourself. If you bought from a private seller on a marketplace such as Vinted, the platform's own rules decide refunds.
If you sent the parcel yourself, your contract is with InPost, which now runs Yodel, under its terms. For labels bought in the InPost app or on its website, standard cover is the lower of the item's cost value or £50, and InPost Direct (formerly Yodel Direct) bookings include £50 cover.
Questions about “At our national hub”
Where is Yodel's national hub?
Yodel's main sorting hubs include Wednesbury in the West Midlands. The hub only sorts parcels, so it does not show where yours will be delivered from.
How long does a Yodel parcel stay at the national hub?
Usually less than a day. It can take longer in busy weeks, but InPost treats 72 hours without an update as too long.
Can I collect my parcel from the Yodel national hub?
No. InPost says its depots and sorting centres are not open to the public. If the InPost app offers it, divert the parcel to an InPost Locker and collect it there.
Why is my Yodel parcel stuck at the national hub?
It may have missed a truck or a scan, or be caught in a peak-season backlog. If there is no update for 72 hours, file a complaint on Complain.biz and we send it to Yodel.
Based on
- Post & Parcel: Vanderlande to supply system at new Yodel hub (Wednesbury)
- InPost: Yodel by InPost help (move to InPost, tracking, collection, claims)
- Complain.biz customer complaint with a full Yodel tracking history (loading loop before Christmas)
- InPost: Service update (network-wide delays)
- InPost help: Can I collect my parcel from a depot or sorting centre? (not open to the public)
- Vinted: Refund Policy (2 days to report an issue, lost parcel after 25 business days)
- legislation.gov.uk: Consumer Rights Act, section 29 (goods stay at the seller's risk until they reach you)
- InPost: Terms of Service (compensation and extra cover)
- InPost Direct (formerly Yodel Direct): Terms and Conditions (£50 cover)